Kimberly Szerletich
Winter Garden,Florida
Summary
Dynamic and detail-oriented professional with extensive experience adapting communication, building relationships, and resolving complex issues across educational and healthcare settings. Skilled in active listening and addressing concerns from parents, patients, and insurance partners while accurately maintaining Medicare/Medicaid documentation. Adept at simplifying complicated information into clear, accessible terms and managing high-stress situations with calm, effective de-escalation. Applied culturally responsive strategies and served as a trusted liaison between schools, families, communities, and agencies to support collaboration and positive outcomes.
Overview
39
39
years of professional experience
Work History
Intensive Support Specialist
Lake County Schools
Tavares, FL
01.2015 - 06.2026
- Delivering modified instruction to twelfth grade students with special needs, virtually and in-person.
- Utilize culturally responsive instruction strategies to further student learning and improve classroom experience.
- Contacting and meeting with parents, Department of Children and Family personnel, Department of Human Services personnel, Department of Vocational Rehabilitation coordinators and other involved agencies, both virtually, via email, and via telephone.
- Liaison between school, family, government agencies and community.
Community Based Vocational Coordinator
Ball-Chatham CUSD #5-Glenwood High School
Chatham, IL
08.1987 - 05.2012
- Contacted employers for placement of students with learning disabilities, cognitive impairments, and Autism Spectrum Disorder.
- Consultant to General Education teachers on instructing CBE students.
- Responsible for writing Individualized Education Plan (re-evaluations, annual reviews), and Transition Plans.
- Maintained documentation of student progress and quarterly reports.
- Liaison between school, family, and community.
- Vocational Coordinator responsibilities included securing employment for students, securing/scheduling transportation, hiring/training/evaluating job coaches/aides, and completing monthly reports (time sheets, billing information, evaluations) for Illinois Department of Rehabilitation Services.
Patient Access Services/Customer Service Representative
Memorial Medical Center
Springfield, Illinois
10.2009 - 12.2015
- Served as the liaison for client communication via telephone and email.
- Contacted and registered patients for medical procedures.
- Strong knowledge of medical terminology.
- Contacted and verified insurances including Medicare and Medicaid.
- Accepted and processed payments.
- Frequently demonstrated meeting deadlines.
- Excellent problem solving, independent organization, and written communication skills.
Education
Exceptional Education, Elementary Education, English as a Second Language, Human Trafficking Awareness/Prevention Certification
Florida Department of Education
06.2030
Bachelor of Science - Special Education, Elementary Education
Western Illinois University
Licensure Learning Disabilities
Illinois State University
Human Development Counseling
University of Illinois
Skills
- Active Listening-understanding concerns, Clear Communication-simplifying concepts into accessible language, Family and Community Engagement-building trust and collaboration, Culturally Responsive Communication-adapting interactions for diverse backgrounds Conflict resolution, maintaining composure and clarity, Interdisciplinary Collaboration working with counselors, therapists, and administrators Agency Liaison Work coordinating with external organizations, Medicare/Medicaid Documentation maintaining accurate minutes and compliance Recordkeeping & Reporting managing sensitive student information Educational Technology using digital tools to enhance learning Team Support contributing to shared goals and initiatives
- Proficient in Zoom, Canva, Social Media, Microsoft
Personal Information
Title: Remote Client Specialist
Timeline
Intensive Support Specialist
Lake County Schools
01.2015 - 06.2026
Patient Access Services/Customer Service Representative
Memorial Medical Center
10.2009 - 12.2015
Community Based Vocational Coordinator
Ball-Chatham CUSD #5-Glenwood High School
08.1987 - 05.2012
Human Development Counseling
University of Illinois
Licensure Learning Disabilities
Illinois State University
Bachelor of Science - Special Education, Elementary Education
Western Illinois University
Exceptional Education, Elementary Education, English as a Second Language, Human Trafficking Awareness/Prevention Certification
Florida Department of Education