Kimberly Thomas
Summary
Personable business professional bringing successful 20-year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.
Overview
20
20
years of professional experience
Work History
Data Quality Analyst/ Title and Registration Speci
South Carolina Department Of Motor Vehicles
2022.11 - Current
- Increased efficiency in data analysis by creating custom scripts and macros for automating repetitive tasks.
- Created custom dashboards for real-time monitoring of key performance indicators related to data quality management efforts.
- Researched and determined scope and complexity of issues.
- Evaluated large datasets for quality and accuracy.
- Perform quality control on documents scanned into the department management system.
- look for clarity, overlaps on incomplete information.
-
Sales and Retention Specialist
Time Warner Cable/ Spectrum
2013.01 - 2025.05
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided outstanding customer care by responding to inquires on products, services and available promotions.
- Maintained standards for first call resolution.
Front and Back Office Medical Assistant
Emmaus Medical Surgical Clinic
2010.11 - 2013.01
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Scheduling, canceling, and rescheduling patient appointments and/ or consults.
- Entering no show information
- Monitoring appointment requests from multiple electronic sources, processing incoming patient secure messaging and coordinating with care team as appropriate.
- Specialized administrative judgement and the flexible use of a wide range of clinical flow process relating to access to care across multiple clinics, specialties.
- Medical Billing and Coding.
- Participated in team meetings to manage, plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team.
Senior Customer Service Representative
Verizon Wireless
2005.06 - 2010.10
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
Education
Associate of Applied Science -
Centura College
Columbia, SCSkills
- Data Collection
- Data Documentation
- Data monitoring
- Data organization
- Customer Services
- Leadership
- Time management
- Claims Filing experience
- Microsoft Office
- Active listening
- Medical Billing and Coding
Timeline
Data Quality Analyst/ Title and Registration Speci
South Carolina Department Of Motor Vehicles
2022.11 - Current
Sales and Retention Specialist
Time Warner Cable/ Spectrum
2013.01 - 2025.05
Front and Back Office Medical Assistant
Emmaus Medical Surgical Clinic
2010.11 - 2013.01
Senior Customer Service Representative
Verizon Wireless
2005.06 - 2010.10
Associate of Applied Science -
Centura College
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