Kimberly Thompson

Coordinated with lending specialists to streamline mortgage and loan application processes.

Proactively contacted clients to gather missing documentation and resolve inquiries, enhancing application completeness.

• Reviewed loan pipeline to ensure applications progressed toward approval and closing.
• Collected, reviewed, and uploaded financial documents for underwriting.
• Followed up with clients via phone, email, and digital channels to provide updates.
• Monitored compliance with regulatory and bank documentation requirements to mitigate risks.
• Delivered exceptional customer service while promoting bank's digital tools and resources.

• Supported mortgage sales team in competitive California market, executing targeted business development initiatives that exceeded sales goals and enhanced bottom-line profits.
• Partner with the Operations Manager and support a pipeline of 300+ loans, managing loan information to files to meet deadlines, conditions, and escalations.
• Vet and analyze new loan applicants, qualifying new customers and communicating with internal teams to ensure accurate execution of client mortgage loans.
• Serve as intermediary and facilitator between associates and other Bank of America organizations, making real-time decisions to proactively resolve customer issues.
• Compiled daily, weekly, and monthly reports for team and reviewed findings with managers to identify concerns and drive success for Bank of America associates.
• Assisted the Home Loans Manager and Operations Manager by executing operational and administrative functions.
• Scheduled and coordinated meetings for team collaboration, ensuring all participants were informed and prepared., including: scheduling venue, putting together PowerPoint presentations, running the Webex meeting, and inviting all the guests.

• Supported a team that was producing 60+ loan applications in the sales pipeline in surpassing monthly goals of closed loans and received continual recognition for great customer service.
• Supported broker and team in high-volume production environment, managing customer accounts effectively to ensure seamless operations.
• Partnered with clients and gathered paperwork to facilitate timely file closures.
• Maintained client information and Salesforce leads generated by team, following up with leads to foster customer growth and achieve sales goals.

• Successfully analyzed home loan applications, property specifications, and documentation needed for loan processing in a manner that allowed the team to be in the top 1% in sales in the entire company in 2016.
• Verified accuracy of application, credit, and closing documents, contributing to closing over $11 million in loans in July 2016.
• Managed pipeline of over 30 applications monthly, collaborating with Loan Officers, Underwriters, and Mortgage Assistants for seamless loan processing.
• Ordered loan verification documents and followed up with customers and internal contacts to ensure timely processing.
• Provided support to a team of 5 home mortgage loan officers in processing and refinancing FHA, VA, Conventional, USDA loans.
• Navigated unique loan applicants, with more than 35% of applicants being first-time buyers or self-employed and/or having problematic credit histories.

• Administered a mortgage loan pipeline of 20-30 new mortgage applications monthly as a key member of a Top 10 branch in the region.
• Supported 10+ loan officers, leading loans to closing while ensuring adherence to state and federal regulations.
• Achieved 100% compliance with state and federal laws, including Equal Credit Opportunity Act (ECOA) and Real Estate Settlement Procedures Act (RESPA).
• Supported a variety of mortgage applications ranging from Conforming & Nonconforming Loans, ARMs, Jumbo Loans, Fannie Mae & Freddie Mac Guidelines, FHA, VA, CALHFA, and USDA Rural Development Loans.
• Assessed complex credit, asset, and income documentation, including self-employed tax returns, paystubs, and W-2s.