Kimberly Tortalita
Tularosa
Summary
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Hardworking with excellent customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Enthusiastic professional experienced in leading branch staff to exceed goals.
Overview
3
3
years of professional experience
Work History
Teller
First National Bank
04.2025 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Assistant Branch Manager
First National Bank
12.2023 - 04.2025
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided bank leadership in absence of branch manager.
Teller
First National Bank
07.2022 - 12.2023
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Explained account information to customers in detail as needed.
- Maintained confidentiality of all customer records and information according to company policies.
- Prepared official checks for customer and internal bank needs.
- Issued and redeemed money orders, cashier checks.
Education
High School Diploma -
Mescalero Apache High School
05-2007
Skills
- Audit monitoring
- Confidentiality and discretion
- Cash handling expertise
- Patience and empathy
- MS office proficient
- Strong work ethic
- Banking
- Cash handling
- Vault audits
- Drawer balancing
- Friendly
- Reliable
- Professionalism and courtesy
- Exceptional customer service
Accomplishments
- Star Performer for the month of November 2023
Education and Training
other
Timeline
Teller
First National Bank
04.2025 - Current
Assistant Branch Manager
First National Bank
12.2023 - 04.2025
Teller
First National Bank
07.2022 - 12.2023
High School Diploma -
Mescalero Apache High School
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