Kimberly Trimble

My comprehensive customer skill set, coupled with deep proficiency in a range of essential tools and software, has consistently driven success. I excel in effective communication, active listening, and empathetic customer interactions, ensuring that I address customer needs with precision and courtesy. My ability to adapt and multitask efficiently, combined with expertise in G-Suite, Slack, Jira, CRM, Salesforce, Avaya Phone System, Zendesk, Microsoft, FIVE9, allows me to streamline processes, resolve complex issues and provide top-notch support. With a strong focus on problem-solving, I continuously work to exceed customer expectations and maintain a 98% satisfaction rate.