BRIAN PALENCIA VASQUEZ
Des Moines
Summary
Results-driven specialist with expertise in cybersecurity and transaction monitoring at Wells Fargo. Demonstrated ability to swiftly identify and mitigate fraud risks, ensuring customer financial safety. Bilingual communicator skilled in collaborative problem-solving and operational planning, committed to enhancing customer experiences through transparency and proactive measures.
Overview
3
3
years of professional experience
Work History
Fraud detection specialist
Wells Fargo
03.2023 - 02.2024
- Monitored, investigated, and resolved suspicious financial activities and transaction alerts to mitigate fraud risk across retail banking accounts.
- Leveraged detection systems (e.g., FDS, SSA) and data analysis tools to identify patterns of fraudulent behavior, reducing false positives and improving investigation efficiency.
- Collaborated with internal teams and, when necessary, law enforcement to escalate confirmed fraud cases, protecting customer assets and bank resources.
- Adhered to regulatory requirements (e.g., BSA/AML) and documented findings in case management systems, ensuring compliance and audit readiness.
Senior Guest Advisor
GameStop
09.2021 - 04.2023
- Active operations and sales manager , always making sure to go the extra mile to ensure the best experience for the customer, always making clear what the memberships and protection plans were all about with transparency and finesse.
FC Associate I/Fulfillment Problem Solver
Amazon
11.2020 - 07.2021
- Resolved complex discrepancies in inventory, shipment, and receiving processes to maintain operational flow and ensure customer order accuracy.
- Investigated and corrected errors in real-time using warehouse management systems (WMS) and internal tools, preventing shipment delays and reducing defects.
- Served as a key point of contact for operational issues, troubleshooting problems with packing, stowing, and picking to minimize downtime.
- Contributed to process improvement by analyzing error root causes and recommending solutions, supporting site productivity and quality goals.
- Mentored and supported associates on problem-solving procedures, fostering a culture of quality and accountability.
Education
2 years in Bilingual and Multilingual Education -
Universidad Distrital Francisco José de Caldas
01.2015
Technical High School Degree - Professional Electronic Maintenance, Electrical and Electronics Engineering
Corporación Unificada Nacional de Educación Superior CUN
01.2012
Skills
- Team-based problem resolution
- Fluent in two languages
- Strategic operational planning
- Client risk assessment
- Fraud detection monitoring
- Fraud detection
- Fraud investigation
- Anti-fraud systems
- Cybersecurity
- Strong written communication skills
- Fraud detection
- Teamwork and collaboration
- Teamwork
- Proficient in managing multiple tasks
- Problem-solving
LANGUAGES
English | Fluent
Spanish | Fluent
WEBSITE, PORTFOLIO AND PROFILES
www.linkedin.com/in/brian-leandrepalencia-vasquez-684680212
PREVIOUS NAME
BRAYAN JESUS PALENCIA VASQUEZ
Timeline
Fraud detection specialist
Wells Fargo
03.2023 - 02.2024
Senior Guest Advisor
GameStop
09.2021 - 04.2023
FC Associate I/Fulfillment Problem Solver
Amazon
11.2020 - 07.2021
Technical High School Degree - Professional Electronic Maintenance, Electrical and Electronics Engineering
Corporación Unificada Nacional de Educación Superior CUN
2 years in Bilingual and Multilingual Education -
Universidad Distrital Francisco José de Caldas