A. Marlon
Little Rock,AR
Summary
Detail-oriented and proactive Fraud and Payments Associate with over a year of experience in fraud detection and payment processing. Adept at utilizing advanced data analysis tools to identify suspicious activities and ensure compliance with AML and KYC regulations. Seeking to leverage my skills and passion for the sports gaming industry at Underdog, contributing to innovative solutions and providing top-tier customer support during night shifts.
Overview
5
5
years of professional experience
Work History
Fraud Detection Specialist
Central Medical Group
Little Rock, AR
03.2022 - Current
- Utilize internal data and reporting tools to detect and monitor fraudulent or suspicious activities.
- Gather and analyze risk-related data from external resources to support fraud detection efforts.
- Perform manual AML (Anti-Money Laundering) and KYC (Know Your Customer) checks to ensure compliance with regulations.
- Conducted comprehensive fraud investigations, including the collection of evidence and preparation of reports.
Payment Processing Associate
GameStop
Remote, TX
01.2020 - 03.2022
- Worked closely with the Customer Service team to address and resolve payment and fraud-related inquiries from patrons.
- Initiated account investigations and prepared detailed fraud reports for escalation to relevant departments.
- Conducted inventory checks to ensure accuracy of shelf stock.
Education
High School Diploma -
Washington Academy Charter School
Texarkana, ARSkills
- raud detection and prevention
- Risk assessment and analysis
- AML and KYC compliance
- Data analysis and reporting
- Chargeback resolution
- Customer service support
- Real-time collaboration with remote teams
- Payment processing knowledge
- Problem-solving and decision-making skills
Timeline
Fraud Detection Specialist
Central Medical Group
03.2022 - Current
Payment Processing Associate
GameStop
01.2020 - 03.2022
High School Diploma -
Washington Academy Charter School