Open To Work
Brandi Daniels
Garland
Summary
Fraud detection specialist with expertise in enhancing prevention strategies and analyzing transaction data. Proven track record in investigating potential fraud cases and implementing effective solutions. Strong critical thinking and collaboration skills contribute to significant risk reduction.
Overview
4
4
years of professional experience
Work History
Fraud Detection Specialist
Marcus by Goldman Sachs
Richardson
08.2024 - Current
- Monitored transactions with advanced detection tools, identifying and escalating suspicious activity to prevent fraud.
- Reviewed customer accounts, verifying legitimacy to mitigate potential losses and enhance fraud detection efforts.
- Investigated potential fraud cases and compiled relevant documentation for review.
- Analyzed data patterns to uncover emerging fraud trends and associated risks.
- Collaborated with cross-functional teams to strengthen fraud prevention strategies.
- Communicated findings and recommendations to management, supporting informed decision-making in fraud prevention strategies.
Fraud Review Advisor
Lvmh, Louis Vuitton
Irving
06.2022 - 03.2023
- Reviewed transaction details and communication records for evidence collection.
- Collaborated with cross-functional teams to expedite dispute resolutions.
- Identified chargeback trends to recommend process enhancements.
- Maintained documentation of chargeback processes and outcomes to ensure compliance and accuracy.
- Communicated with customers about dispute resolutions and next steps.
- Resolved customer inquiries and issues with professionalism.
- Enhanced customer interactions through expert product knowledge.
- Coordinated team efforts to ensure seamless store operations.
Fraud Chargeback Specialist
Galderma
Dallas
03.2022 - 03.2023
- Reviewed transaction data for accuracy, identifying potential fraud indicators to mitigate risk.
- Analyzed chargeback disputes to ensure adherence to company policies.
- Processed chargeback claims efficiently, meeting established timelines.
- Collaborated with cross-functional teams to promptly resolve customer payment issues, enhancing customer satisfaction.
- Documented findings and communicated dispute resolutions to stakeholders, ensuring transparency in the chargeback process.
- Maintained current knowledge of industry regulations and best practices.
- Responded to customer inquiries and concerns to facilitate effective solutions.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX05-2015
Skills
- Banking regulations knowledge and prevention
- Fraud detection methods
- Transaction monitoring and review
- AML compliance practices
- KYC processes
- Risk assessment and management
- Data interpretation and reporting
- Investigation techniques and methodologies
- Compliance review and adherence
- Account information review processes
- Activity monitoring
- Dispute resolution strategies
- Fraud analysis
- Critical thinking abilities
- Problem-solving capabilities
- Customer communication skills
- Interpersonal communication skills
- Team collaboration skills
- Problem-solving capabilities
Timeline
Fraud Detection Specialist
Marcus by Goldman Sachs
08.2024 - Current
Fraud Review Advisor
Lvmh, Louis Vuitton
06.2022 - 03.2023
Fraud Chargeback Specialist
Galderma
03.2022 - 03.2023
Associate of Arts -
Tarrant County College