Dominique Miller
Conroe,TX
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
8
8
years of professional experience
Work History
Fraud Detection Specialist
Walmart.com
10.2023 - Current
- Maintained comprehensive records of all investigations conducted, supporting future audits or regulatory inquiries as needed.
- Collaborated with cross-functional teams to develop robust fraud prevention strategies, mitigating risks.
- Conducted thorough investigations on suspected fraudulent activities, leading to successful resolution of cases.
- Reduced company losses by promptly identifying and investigating suspicious transactions.
- Improved customer satisfaction through timely communication and resolution of fraud-related concerns.
Loan Processor
Enova International
08.2022 - 07.2023
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
HR Administrative Assistant
Amazon.com, Aerotek
12.2020 - 07.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Processed employee termination paperwork at direction of supervisory staff.
- Coordinated employee training programs to improve productivity and performance.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
HR Manager
AMC Theatres
12.2018 - 04.2020
- Hiring & terminating employees
- Making schedule with Microsoft systems (Word & Excel)
- Communicate with other theaters & companies through email (Outlook)
- Assist in inventory
- Monitor sales
- Schedule interviews (follow up with candidates)
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Managed employee disputes by employing conflict resolution techniques.
Technical Support Specialist
Sprint
07.2016 - 11.2017
- Outbound & inbound calling
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assist with technical support & sales
- Open & close tickets
- Follow up with customers on open tickets to make sure they were properly assisted
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Salt Lake City, UT06.2025
Cosmetology License - Cosmetology
Tricoci University of Beauty Culture, E Singley Academy
Elgin, IL04.2022
HIGH SCHOOL
Jack E Singley Academy
Irving, TX06.2014
Skills
- Gathering Appraisals
- Risk Mitigation
- Application Preparation
- Contract Finalization
- Suspicious Activity Reporting
- AML Compliance
- Transaction monitoring
- Customer Due Diligence
- Identity Verification
- Fraud prevention
- Cybersecurity knowledge
- Financial Forensics
- Telephone and email etiquette
Timeline
Fraud Detection Specialist
Walmart.com
10.2023 - Current
Loan Processor
Enova International
08.2022 - 07.2023
HR Administrative Assistant
Amazon.com, Aerotek
12.2020 - 07.2022
HR Manager
AMC Theatres
12.2018 - 04.2020
Technical Support Specialist
Sprint
07.2016 - 11.2017
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Cosmetology License - Cosmetology
Tricoci University of Beauty Culture, E Singley Academy
HIGH SCHOOL
Jack E Singley Academy
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