Kimberly Valois Tei
Kahului,HI
Summary
Dynamic customer service professional with proven expertise at Tc Kokua, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and data accuracy. Skilled in CRM software and call center operations, consistently delivering exceptional service and fostering positive client relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Rep Shift Manger
Tc Kokua
03.2021 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Managed customer accounts, ensuring data accuracy and timely updates.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Utilized CRM software to track interactions and streamline communication processes.
Greeter
MCA
01.2012 - 03.2022
- Greeted and welcomed visitors, ensuring positive first impressions and effective communication.
- Assisted guests with inquiries, providing accurate information about services and facilities.
- Managed visitor flow, coordinating with staff to maintain an organized environment.
- Maintained knowledge of current events and promotions to engage customers effectively.
Education
High School Diploma -
Maui High School
KahuluiSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Escalation handling
- Call monitoring
- Call center operations
Certification
High Performance
Speaks Fluent ilocano / understands
Speaks General Samoan/ understands
Languages
Samoan
Professional Working
Timeline
Customer Service Rep Shift Manger
Tc Kokua
03.2021 - Current
Greeter
MCA
01.2012 - 03.2022
High School Diploma -
Maui High School