Doris Juarez
South Houston,TX
Summary
Customer-focused professional skilled in conflict resolution and problem-solving. Delivers effective service solutions that enhance customer satisfaction and loyalty. Collaborates seamlessly within teams, adapting to changing needs while driving results through efficient and empathetic interactions.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Customer Service Rep, Accounts Receivable Rep, Report Analyst
Grocers Supply
01.2019 - Current
- Enhanced customer service and email communication skills by utilizing previous grocery store experience to assist customers effectively.
- Researched customer credit issues by reviewing spreadsheets and verifying credit issuance through archived proof of deliveries.
- Developed detailed reports using Excel based on customer and internal personnel requests, ranging from daily sales summaries to comprehensive financial analyses.
- Created spreadsheets for retail counselors to track sales losses and service levels of top-selling items.
Scanning Coordinator, Backdoor Receiver, GM Manager, and Cashier
Fiesta Mart
07.2015 - 01.2019
- Scanning Coordinator: Consisted of ensuring all the items in the store had its correct tag and price. Each department had signage and tags that needed to match ads for the week. This involved a lot of organizing and planning. I had to quickly memorize what items belonged to what aisle. This way I wasn’t scrambling through the aisles trying to find what tags belonged to where. It was a very fast-paced environment because all new tags needed to be placed before the store opened.
- Backdoor receiver: In this role I learned how to manage inventory and organize invoices. I’d check vendors in, scan each item coming into the warehouse, and match the item with the invoice. In this role I learned to put together reports. By tracking all the invoices, I was able to compile expense reports which were helpful for the store manager to see what vendor the store was spending the most money on. This role was also very fast paced because you have multiple vendors waiting to get checked in to move onto their next route.
- Managed ordering and stocking of items in the general merchandise department.
- Participated in multiple inventories, reinforcing organizational skills. Maintained accurate documentation for purchases, including proof of deliveries and backup paperwork for credits, and created spreadsheets to track item sales.
Education
High School Diploma -
South Houston High School
South Houston, TX05-2017
Skills
- Financial reporting
- Excel Skills
- Data entry
- Customer service
- Customer relations
- Problem resolution
- Microsoft outlook
- Computer literacy
- Paperwork processing
- Critical thinking
- Active listening
- Relationship building
Accomplishments
- Promotions: Customer Service Rep III & Accounting Rep III
- Testing/Training of a new customer portal
- Recognition for always being a good team player and helping other departments.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Rep, Accounts Receivable Rep, Report Analyst
Grocers Supply
01.2019 - Current
Scanning Coordinator, Backdoor Receiver, GM Manager, and Cashier
Fiesta Mart
07.2015 - 01.2019
High School Diploma -
South Houston High School