LAISHA RIVERA
Glen Cove
Summary
Front Desk Receptionist with over 5 years of experience in maintaining organized and welcoming environments, adept at managing customer interactions and administrative tasks. Demonstrates proficiency in payment processing and client relations, with a strong emphasis on confidentiality and compliance with privacy guidelines. Committed to enhancing operational efficiency and fostering positive team dynamics through effective communication and support.
Overview
6
6
years of professional experience
Work History
ACCOUNTS RECEIVABLE REP / CUSTOMER SERVICE REPRESENTATIVE
Cintas Corp.
05.2022 - 12.2024
- Maintained accurate records of accounts receivable and payable transactions.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Streamlined accounts receivable processes, reducing payment delays and improving cash flow.
- Implemented data-driven strategies for efficient customer service resolution.
Patient Account Representative
Cordova Home Care
Manhasset
08.2018 - 04.2022
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Received payments and posted amounts to customer accounts.
Education
HHA -
Home Health Aide Training Institute
06.2021
GED -
Glen Cove High School
Glen Cove, NY06.2018
Skills
- Financial Reporting
- Customer Relations
- Account Monitoring
- Audit Support
- Patient Companionship
- Documentation
- Mobility Assistance
- Elderly Care
- Dementia Care
- Patient Management
- Emotional Support
- Vital Signs Monitoring
- Personal Hygiene Assistance
- Patient Care
- Data Entry
- Microsoft Excel
- Payment Processing
- Client Relations
- Microsoft Outlook
- Scheduling
- Call Management
- Paperwork Processing
- Team Development
- Customer service
- Accounts receivable
Languages
Spanish, Native
Timeline
ACCOUNTS RECEIVABLE REP / CUSTOMER SERVICE REPRESENTATIVE
Cintas Corp.
05.2022 - 12.2024
Patient Account Representative
Cordova Home Care
08.2018 - 04.2022
HHA -
Home Health Aide Training Institute
GED -
Glen Cove High School