Kimberly Vander Veen
Sioux City,IA
Summary
Experienced daycare owner and customer service professional proficient in leadership, time management, and customer relationship management. Proven ability to create engaging activities and ensure compliance with regulations, fostering a nurturing atmosphere for child development.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Home Daycare Provider
Tiny Toes and tots daycare
Sioux City, IA
01.2016 - Current
- Owner and operator of home daycare
- Communicated regularly with parents to update on children's development and address individual needs
- Cared for and educated children ages 6 weeks to 10 years, fostering a nurturing and stimulating environment
- Maintained compliance with state regulations to operate a safe and licensed daycare.
Customer Service Representative
Alorica
North Sioux City, South Dakota
02.2011 - 07.2015
- Assisted customers with inquiries and provided accurate information.
- Resolved customer complaints effectively and empathetically.
- Documented customer interactions in the CRM system for future reference.
Supervisor
Brown Acres
North Sioux City, SD
05.2009 - 08.2011
- Supervise daily operations of the restaurant
- Hiring of new employees
- Create weekly schedule
- Process time cards
- Run daily reports of casino machines/dumping of cash
Receptionist
K&L landscaping and construction
Sergeant Bluff, Iowa
08.2010 - 02.2011
- Managed multiple line phone system to ensure efficient communication and customer service
- Processed time cards for accurate payroll and employee record-keeping
- Coordinated oversized truck permits to facilitate transportation compliance
- Filing of reports and documents
Education
Associate of Applied Science - Business Management
Witcc
Sioux City, IA 08.2013 - 05.2015
South Sioux City High School
South Sioux City, NESkills
- Childcare education
- Child development knowledge
- Early education
- Infant supervision
- Activity supervision
- Program planning
- Curriculum development
- Parent engagement
- Safety compliance
- Safety compliance training
- Regulatory compliance
- Crisis management
- Customer relationship management
- Dispute resolution
- Schedule coordination
- Recruitment process
- Financial management
- Culinary service
- Event coordination
- Leadership capabilities
- Teamwork
- Analytical thinking
- Solution development
- Time management
- Multilingual communication
- Curriculum development
Timeline
Home Daycare Provider
Tiny Toes and tots daycare
01.2016 - Current
Associate of Applied Science - Business Management
Witcc
08.2013 - 05.2015
Customer Service Representative
Alorica
02.2011 - 07.2015
Receptionist
K&L landscaping and construction
08.2010 - 02.2011
Supervisor
Brown Acres
05.2009 - 08.2011
South Sioux City High School