Kimberly Vasquez
Orlando,FL
Summary
Dedicated and customer focused professional with 4+ years of experience in hospitality and guest services. Skilled in providing exceptional customer service, communicating effectively with guests and team members, managing multiple responsibilities in fast-paced environments, and resolving concerns professionally. Currently pursuing a degree in Criminal Justice with strong communication, teamwork, organization, and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Server
Lowes Sapphire Falls Hotel
Orlando, FL
05.2022 - Current
- Delivered friendly, professional service while engaging with hotel guests, enhancing their overall dining experience.
- Addressed guest concerns professionally, contributing to a positive overall guest experience.
- Respond to guest requests and communicate with other departments to ensure guest needs are met.
- Verified orders for accuracy, ensuring all items, utensils, condiments, and requested amenities met guest expectations.
- Deliver food and beverages to guest rooms promptly and professionally.
- Set up meals in guest rooms according to hotel standards and guest preferences.
- Safely transport and handle food and beverages while maintaining cleanliness and presentation standards.
- Maintain cleanliness and organization of service areas, equipment, and supplies.
- Collaborated with kitchen and hotel staff to ensure efficient and timely service delivery.
Attraction Attendant
Universal Studios
Orlando, Florida
04.2021 - 06.2022
- Conducted guests safety checks and ensured riders met all attractions requirements.
- Communicated ride instructions and safety information clearly to guests.
- Monitored loading and unloading areas to maintain an organized and efficient operation.
- Responded quickly and appropriately to guest or operational concerns.
- Provided assistance to guests with inquiries and concerns at the attraction with questions & accessibility needs.
Attraction Attendant
Starflyer
Orlando, FL
09.2019 - 02.2021
- Welcomed and assisted guests while providing friendly and professional customer service.
- Assisted guests in boarding and disembarking from attractions efficiently.
- Assisted guests with ticket purchases, pricing attraction information and general questions.
- Processed ticket sales and handled cash and credit card transactions accurately.
- Maintained a safe and clean and organized attraction area.
- Worked closely with team members to ensure smooth and efficient daily operation.
Event Guide
Universal Studios
Orlando, FL
08.2017 - 12.2019
- Coordinated with event staff to support special events and promotional activities seamlessly.
- Enhanced customer experiences by greeting and assisting them promptly. to foster positive experiences.
- Provided customer service assistance to guests attending events.
- Greeted and assisted customers, enhancing overall event experience.
- Responded to inquiries from attendees regarding the event program.
- Assisted with registration, seating, and other event logistics.
- Addressed guest inquiries effectively to ensure satisfaction during events. and concerns promptly to maintain satisfaction levels.
- Trained new event guides on operational procedures and guest engagement techniques, improving team readiness.
Education
Associate of Arts - Criminal Justice
Valencia College
Orlando, FLSkills
- Customer Service & Guest Relations
- Attention to detail
- Multitasking
- Problem Solving
- Professional Communication
- Teamwork
- Professionalism
Timeline
Server
Lowes Sapphire Falls Hotel
05.2022 - Current
Attraction Attendant
Universal Studios
04.2021 - 06.2022
Attraction Attendant
Starflyer
09.2019 - 02.2021
Event Guide
Universal Studios
08.2017 - 12.2019
Associate of Arts - Criminal Justice
Valencia College