Kimberly Velasquez
Destin,FL
Summary
Dynamic professional with a proven track record at Black Cat Coffeehouse and Zurcast Industries, LLC, excelling in customer engagement and strategic marketing campaigns. Skilled in espresso machine operation and fostering hospitality service excellence, I've significantly enhanced brand awareness and customer satisfaction. Expert in managing cross-functional teams and implementing effective marketing strategies for sustained business growth.
Overview
6
6
years of professional experience
Work History
Barista/Kitchen Staff Member
Black Cat Coffeehouse
10.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Marketing Manager
Zurcast Industries, LLC
01.2018 - 10.2023
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
Education
Associate of Science - Culinary Arts And Operations
South Louisiana Community College
Lafayette, LA06-2026
Skills
- Friendly and outgoing
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Espresso machine operation
- Hospitality service expertise
Timeline
Barista/Kitchen Staff Member
Black Cat Coffeehouse
10.2023 - 04.2024
Marketing Manager
Zurcast Industries, LLC
01.2018 - 10.2023
Associate of Science - Culinary Arts And Operations
South Louisiana Community College
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