Kimberly Velazquez
Portland
Summary
Professional, reliable team player with background in customer service and operations in fast-paced environments. Known for enhancing team collaboration and achieving results through adaptability and effective communication. Strong skill set in multitasking, collaboration, relationship building, and working well under pressure. Committed to delivering exceptional performance in any environment.
Overview
5
5
years of professional experience
Work History
Barista
Dutch Bros
04.2023 - Current
- Maintain a clean and organized workspace for optimal productivity and safety.
- Pleasantly interact with customers during hectic periods to promote a fun, positive environment.
- Effectively communicate and collaborate with team members to provide excellent customer experience.
Market Barista
Hyatt Hotel
08.2022 - 12.2022
- Handcrafted drinks in a courteous manner.
- Fostered customer satisfaction with personalized service and attention to detail.
- Improved efficiency by organizing workstations and ensuring supply availability.
Guest Advocate
Target Corporation
11.2021 - 05.2022
- Increased guest satisfaction by engaging in friendly conversations.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
Crew Member
Taco Bell Corporation
02.2020 - 11.2021
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
David Douglas High School
Portland, Oregon06.2023
Skills
- Teamwork
- Guest service
- Active listening
- Team player
- Friendly and outgoing
- Time management
- Exceptional customer service
Awards
- Teamwork certificate
- Excellent Effort Award
Languages
Spanish
Native or Bilingual
Timeline
Barista
Dutch Bros
04.2023 - Current
Market Barista
Hyatt Hotel
08.2022 - 12.2022
Guest Advocate
Target Corporation
11.2021 - 05.2022
Crew Member
Taco Bell Corporation
02.2020 - 11.2021
High School Diploma -
David Douglas High School
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