Kimberly Venable
Eldorado,KS
Summary
At Bohannon Chiropractic, excelled as a Receptionist and Accounts Receivable specialist, enhancing client satisfaction and optimizing cash flow through expert invoice processing and empathetic customer service. Demonstrated exceptional problem-solving and data entry skills, significantly reducing late payments and improving financial accuracy.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Receptionist, Accounts Receivable
Bohannon Chiropractic
04.2016 - 06.2024
- Managed incoming calls with professionalism.
- Reduced late payments by timely processing of invoices and consistent follow-up with clients.
- Resolved client concerns quickly through effective problem-solving techniques and exceptional customer service skills.
- Optimized cash flow management by accurately recording payments received from clients.
- Promoted a professional image of the organization through courteous interactions with clients over phone or email.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Increased accuracy in financial reporting by carefully reviewing account statements and correcting discrepancies.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Compiled information from files and research to satisfy information requests.
- Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
- Organized office documents and files, maintaining a clean workspace for optimal productivity.
- Maintained accurate financial records through diligent data entry, contributing to overall company organization.
- Handled all insurance verification, posting payments and problem solving.
Education
No Degree - General Studies
Butler County Community College
El Dorado, KSOffice Computer - Computer
Vatterott College - Joplin
Joplin, MOSkills
- Empathy and patience
- Data entry proficiency
- Invoice Processing
- Financial Recordkeeping
- Client Relationship Building
- Appointment Scheduling
- Document Preparation
- Customer Service
- Problem-Solving
- Punctual and Reliable
- Excellent Communication
- Reliability
Timeline
Receptionist, Accounts Receivable
Bohannon Chiropractic
04.2016 - 06.2024
No Degree - General Studies
Butler County Community College
Office Computer - Computer
Vatterott College - Joplin
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