Dynamic professional with a proven track record at Amazon and Rainbow Shops, excelling in customer service and relationship building. Enhanced customer satisfaction through strategic problem-solving and effective communication. Demonstrated leadership by managing diverse teams and optimizing workflows, consistently exceeding sales targets while fostering an inclusive environment.
Hi, I’m
Kimberly Verduzco
7215 Maple Wood ,IN
Summary
Overview
4
years of professional experience
Work History
Dental Clinic12200 S Western Ave #108, Blue Island, IL 60406
Dental Receptionist
01.2025 - 01.2026
Job overview
- Managed patient scheduling using Dental practice management software to optimize appointment flow.
- Coordinated patient intake and maintained accurate electronic health records for compliance and efficiency.
- Assisted in insurance verification and billing processes, ensuring accuracy in patient accounts.
- Enhanced patient experience by providing compassionate communication and addressing concerns effectively.
- Implemented process improvements that reduced patient wait times and increased office productivity.
- Trained new reception staff on office protocols and systems, fostering a collaborative work environment.
- Maintained inventory of dental supplies, ensuring availability for daily operations without excess waste.
- Collaborated with dental professionals to streamline workflows, improving overall clinic efficiency and service delivery.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
AmazonMarkham, IL
Associate
12.2024 - 04.2025
Job overview
- Analyzed operational workflows to identify process improvements and increase efficiency.
- Collaborated with cross-functional teams to streamline communication and enhance project outcomes.
- Developed training materials and conducted onboarding sessions for new associates, ensuring compliance with best practices.
- Implemented data-driven strategies to optimize inventory management and reduce stock discrepancies.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Mentored junior team members, fostering a collaborative environment that encouraged professional growth and development.
- Utilized advanced software tools to track KPIs, enhancing reporting accuracy and decision-making processes.
- Coordinated logistics for product launches, ensuring timely delivery and adherence to quality standards.
- Led weekly team meetings to review performance metrics and set actionable goals for continuous improvement.
Dunkin' Donuts533 Torrence Ave, Calumet City, IL 60409
Crew Member
05.2024 - 12.2024
Job overview
- Delivered exceptional customer service in high-volume environment.
- Operated kitchen equipment and maintained food safety standards consistently.
- Collaborated with team members to streamline order preparation processes.
- Trained new crew members on operational procedures and customer interaction techniques.
- Managed inventory levels, ensuring timely restocking of essential supplies.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Executed cash handling procedures accurately during peak hours.
- Implemented process improvements that increased service efficiency during busy shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Observed customer purchases in line and differentiated between standard portions.
- Documented customer orders and conveyed special requests to kitchen staff.
Rainbow ShopsCalumet City, IL
Associate
01.2023 - 08.2024
Job overview
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Conducted comprehensive competitor analysis to guide strategic planning efforts.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
- Reduced employee turnover by developing comprehensive employee engagement program.
- Negotiated with suppliers to secure cost-effective contracts, improving company's bottom line.
- Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
- Performed cash, card, and check transactions to complete customer purchases.
Wendy’s Lansing
Crew Member
06.2022 - 12.2023
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Thornton Fractional South High School 18500 Burnham Ave, Lansing, IL 60438
05.2023
University Overview
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Relationship building
- Organization
- Reliable and responsible
- Service assistance
- New teller training
- Creative problem solving
- Collaborative teamwork
- Team collaboration
- Multitasking and organization
- Problem-solving
- Management support
- Creative thinking
- Honest and dependable
- Adaptable and flexible
- Customer assistance
- Team cooperation
- Friendly and helpful
- Strong communication and interpersonal skills
- Research
- Workflow management
Accomplishments
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Result by introducing Software for Type tasks.
- Collaborated with team of Number in the development of Project name.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Dental Receptionist
Dental Clinic
01.2025 - 01.2026
Associate
Amazon
12.2024 - 04.2025
Crew Member
Dunkin' Donuts
05.2024 - 12.2024
Associate
Rainbow Shops
01.2023 - 08.2024
Crew Member
Wendy’s
06.2022 - 12.2023
Thornton Fractional South High School