Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Kimberly Verduzco

7215 Maple Wood ,IN

Summary

Dynamic professional with a proven track record at Amazon and Rainbow Shops, excelling in customer service and relationship building. Enhanced customer satisfaction through strategic problem-solving and effective communication. Demonstrated leadership by managing diverse teams and optimizing workflows, consistently exceeding sales targets while fostering an inclusive environment.

Overview

3
3
years of professional experience

Work History

Associate

Amazon
12.2024 - 04.2025

Associate

Rainbow Shops
01.2023 - 08.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Conducted comprehensive competitor analysis to guide strategic planning efforts.
  • Developed comprehensive risk management plan, significantly reducing potential disruptions.
  • Reduced employee turnover by developing comprehensive employee engagement program.
  • Negotiated with suppliers to secure cost-effective contracts, improving company's bottom line.
  • Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
  • Performed cash, card, and check transactions to complete customer purchases.

Crew Member

Wendy’s
06.2022 - 12.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Thornton Fractional South High School
18500 Burnham Ave, Lansing, IL 60438
05.2023

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Workplace safety
  • Cash handling
  • Customer engagement
  • Decision-making
  • Complex Problem-solving
  • Courteous and professional
  • Relationship building
  • Organization
  • Reliable and responsible
  • Service assistance
  • New teller training
  • Creative problem solving
  • Collaborative teamwork
  • Team collaboration
  • Multitasking and organization
  • Problem-solving
  • Management support
  • Creative thinking
  • Honest and dependable
  • Adaptable and flexible
  • Customer assistance
  • Team cooperation
  • Friendly and helpful
  • Strong communication and interpersonal skills
  • Research
  • Workflow management

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved Result by introducing Software for Type tasks.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result through effectively helping with Task.
  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Full Professional

Timeline

Associate

Amazon
12.2024 - 04.2025

Associate

Rainbow Shops
01.2023 - 08.2024

Crew Member

Wendy’s
06.2022 - 12.2023

Thornton Fractional South High School

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Kimberly Verduzco