Kimberly Vieira
Atlanta,GA
Summary
Proven track record in coordinating and enhancing operations through effective sales service and administrative skills. Demonstrated ability to lead customer service initiatives while managing multiple tasks in high-pressure environments. Quick to adapt to new programs and technologies, ensuring seamless integration and improved efficiency.
Overview
7
7
years of professional experience
Work History
Client Service Specialist
Ameriprise Financial
Kennesaw, Georgia
02.2026 - Current
- Managed client inquiries, providing timely solutions that boosted overall satisfaction.
- Collaborated with financial advisors to tailor client services, enhancing personalized support.
- Trained new team members on best practices for effective client interaction and support.
- Coordinated appointment scheduling with clients to maximize availability. based on customer availability.
- Maintained accurate client records in Ameriprise Financial systems and databases.
After School Associate
Pace Academy
Atlanta, GA
02.2024 - 02.2026
- Led program implementation and daily operations for after-school activities, collaborating with staff and leadership to ensure smooth execution.
- Designed and facilitated enrichment sessions, promoting student growth, focus, and creativity.
- Supported students in after-school activities and homework, fostering academic growth and engagement.
- Supported positive behavior management and communication strategies to maintain a focused and respectful learning environment.
- Led onboarding and training of temporary staff, aligning them with policies for effective integration.
- Trained and onboarded temporary staff, establishing clear expectations and sharing school protocols for consistent team performance.
Tutor & Mentor
Applerouth Tutoring Services
Atlanta, GA
02.2023 - 01.2024
- Developed personalized learning plans that integrated time management, focus, and goal setting to support holistic student development.
- Coached middle school students (grades 6-8) in academics and executive function skills, utilizing adaptive learning strategies to improve comprehension and academic performance.
- Cultivated relationships with families through regular communication to monitor student progress and share actionable insights.
- Maintained comprehensive records and progress updates to facilitate effective program management in a high-autonomy environment.
Client Service Representative
Ulta
Colma, California
10.2018 - 05.2020
- Enhanced customer satisfaction by effectively resolving problems through knowledgeable and friendly service.
- Collaborated with diverse coworkers to resolve product and service-related issues, contributing to team goals.
- Executed daily tasks accurately and efficiently, supporting smooth team operations.
- Developed innovative ideas and solutions that enhanced team performance and outcomes.
Education
Master of Science - Clinical Mental Health Counseling
Mercer University
Atlanta, GA01-2026
Bachelor of Arts - Psychology
Georgia State University
Atlanta, GA05-2025
Associate of Arts - Psychology
College of San Mateo
San Mateo, CA05-2022
Associate of Arts - Social Sciences
College of San Mateo
San Mateo, CA05-2022
Skills
- Fluent in Portuguese
- First aid and CPR
- Writing and editing
- Conflict resolution and mediation
- Digital literacy and tools
- Cultural awareness and inclusivity
- Clear and effective communication
- Onboarding and training support
- Recruitment assistance
- Staff supervision and management
- Project coordination and scheduling
- Progress tracking and multitasking
- Canva proficiency
- Payment reminders
- Customer support
- Google Docs expertise
- Microsoft Word skills
- Zoom familiarity
- Payment processing
- Complaint handling
- Data entry and database modification
- Salesforce configuration
- CRM software
Languages
Spanish
Professional
Portuguese
Native/ Bilingual
Timeline
Client Service Specialist
Ameriprise Financial
02.2026 - Current
After School Associate
Pace Academy
02.2024 - 02.2026
Tutor & Mentor
Applerouth Tutoring Services
02.2023 - 01.2024
Client Service Representative
Ulta
10.2018 - 05.2020
Master of Science - Clinical Mental Health Counseling
Mercer University
Bachelor of Arts - Psychology
Georgia State University
Associate of Arts - Psychology
College of San Mateo
Associate of Arts - Social Sciences
College of San Mateo