Kimberly Villagran
Summary
Multi-tasking Supervisor well-known for creating positive environments where employees can thrive and succeed. Detailed, quick-paced and true team player. Pursuing a new sales-driven role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Tech
Marketsource
01.2021 - Current
- Consistently achieved monthly sales targets, leading to an increase in overall sales for the year.
- Collaborated with cross-functional teams to create a customized phone and accessories bundle for each guest.
- Implemented a comprehensive verification process for phone accounts, resulting in a decrease in fraudulent accounts.
- Identified and evaluated new technologies and weekly deals.
Supervisor
Starbucks
11.2015 - 07.2019
- Provided instruction, coaching and motivation to all employees during the shift.
- Developed and enforced safety standards and procedures for food quality and sanitation purposes.
- Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Ensured superior customer experience by addressing concerns, demonstrating empathy and resolving problems on the spot.
Hostess
Lucilles Smokehouse BBQ
05.2015 - 11.2015
- Greet guests and seat them at tables or in waiting areas.
- Answer telephone calls and respond to inquiries or transfer calls.
- Assign patrons to tables suitable to their needs and according to rotations so that servers receive appropriate number of seatings.
Education
Bachelors - Biological Sciences
California State University
Fullerton12-2025
Associates - Natural Sciences
Saddleback College
Mission Viejo05.2023
Skills
- Customer Service
- Proficient in Technology
- Trusted key Holder
- Proficient in cash management
- Strong client relations
- Training development aptitude
- Multi-line phone talent
Timeline
Tech
Marketsource
01.2021 - Current
Supervisor
Starbucks
11.2015 - 07.2019
Hostess
Lucilles Smokehouse BBQ
05.2015 - 11.2015
Associates - Natural Sciences
Saddleback College
Bachelors - Biological Sciences
California State University