Kimberly Vitale-Ezeldin
Option Care Health
NEWYORK
12
years of professional experience
Experienced operations and customer service professional with a background in hospitality, retail management, pharmacy support, and warehouse coordination. Known for leadership roles, superb organizational skills and resolving problems while keeping fast-paced work running smoothly. Driven and determined individual to further gain knowledge and expertise in all areas of operations and customer service.
Work History
Warehouse Coordinator
5 Months- Coordinated daily warehouse workflow to support accurate order fulfillment and timely shipment preparation.
- Verified incoming and outgoing inventory against packing slips, purchase orders, and shipping documentation.
- Assisted with cycle counts to identify discrepancies and support inventory accuracy.
- Assisted with packing, labeling, and shipping of patient care supplies.
- Followed cold chain handling and storage procedures for temperature-sensitive products.
- Organized shelves, bins, and work areas to support efficient order fulfillment.
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
- Verified accuracy of shipping and receiving documents and maintained records.
Pharmacy Technician
1 Year 4 Months- Prepared prescriptions accurately by counting, labeling, and packaging medications for pharmacist verification.
- Processed patient orders using pharmacy software while maintaining accurate profile and refill records.
- Assisted customers with prescription pickup, insurance questions, and routine pharmacy inquiries.
- Replenished medication inventory and identified shortages for timely restocking and order placement.
- Verified prescription details against patient information to reduce errors and ensure compliance.
- Organized shelves, supplies, and dispensary areas to maintain efficient workflow and accessibility.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Retail Manager
4 Years 11 Months- Directed daily sales floor operations, ensuring consistent customer service and store presentation.
- Traveled and managed multiple locations in the Northwest and Southwest region.
- Created slideshow advertisements displayed on a TV at each location.
- Used Canva as a tool to create essential oil bottle labels and promotional flyers.
- Trained associates on essential oil product knowledge, POS procedures, and upselling techniques.
- Managed inventory replenishment, stock accuracy, and timely merchandise organization
- Trained associates on product knowledge, POS procedures, and upselling techniques for fragrance and scent collections.
- Resolved customer concerns promptly, maintaining satisfaction and reinforcing brand loyalty.
- Coordinated staff schedules to support coverage, service goals, and operational efficiency.
- Implemented opening and closing procedures to maintain security, cleanliness, and operational consistency.
- Reviewed sales trends and adjusted merchandising plans to highlight high-demand Essential Scents products.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
Sales Account Executive
6 Years 6 Months- Developed sales pipelines through prospecting, qualification, and consistent follow-up.
- Managed client portfolios, strengthening relationships and identifying expansion opportunities.
- Coordinated proposals, pricing, and contract terms to support closing decisions.
- Managed full sales cycle from initial contact to contract close.
- Prospected new accounts through cold calling, networking, and territory planning.
- Negotiated pricing and terms to align solutions with customer needs.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
- Managed inbound and outbound sales calls to qualify leads and advance opportunities through pipeline.
- Answered customers' questions regarding products, prices, and availability.
- Used CRM software to maintain detailed contact logs and account records.
Education
High School Diploma
No Degree
Skills
Computer proficiency
Attention to detail
Time management
Problem resolution
Customer service
Critical thinking
Self-motivated
Process improvement
Organizational management
Management experience
Timeline
Warehouse Coordinator
Option Care Health
05.2026 - CurrentRead More
Pharmacy Technician
Rite Choice Pharmacy
01.2025 - 05.2026Read More
Retail Manager
Essential Scents
01.2021 - 12.2025Read More
Sales Account Executive
Callahead Corp
04.2015 - 10.2021Read More
JA High School
High School Diploma
Read More
LaGuardia Community College
No Degree
Read More