STEPHANIE ESPINAL
Aurora,IL
Summary
Dynamic professional with a keen eye for innovation and efficiency, committed to enhancing business performance through strategic thinking and resourceful solutions. Leverages extensive skills in both individual and collaborative settings to drive company objectives and foster growth. Passionate about continuous improvement and delivering exceptional service value.
Overview
5
5
years of professional experience
Work History
Warehouse Coordinator
Performance Food Group, PFG
Montgomery, IL
08.2024 - Current
- Oversee warehouse operations, ensuring timely dispatch and accurate inventory management.
- Enhance communication with drivers and loaders, boosting operational efficiency.
- Utilize software tools for precise inventory tracking and order fulfillment.
- Resolve logistical issues, maintaining smooth workflow and reducing delays.
- Allocate resources effectively, contributing to productivity improvements.
- Utilize electric pallet jack for safe, efficient load transport.
- Collaborate with drivers and loaders to optimize operations.
- Monitor trailer conditions for compliance and cleanliness.
Personal Shopper
Sam's Club
05.2023 - 10.2023
- Demonstrated strong organizational skills by managing multiple client orders simultaneously.
- Received work assignments from order system to fill orders.
- Maintained positive working relationships with customers, team members, and leadership.
- Performed regular quality control checks of merchandise before delivery.
- Utilized selection process for products within store and bagged products following bagging standards.
- Resolved customer complaints quickly by contacting leadership.
- Displayed excellent problem solving abilities when resolving customer complaints.
- Stored product correctly in staging area, following safety guidelines.
- Work various shifts, including weekends and evenings, to meet customer demand.
Receptionist (Tax season)
Pillar & Company
02.2023 - 04.2023
- Greeted visitors warmly and ensured they had a positive experience.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Delivered accurate phone messages to personnel with legally-withheld call-back numbers and names.
- Maintained confidentiality of sensitive information obtained through job duties.
- Signed for incoming deliveries and notified employees of packages.
- Updated contact lists regularly to maintain accuracy of information.
- Created detailed spreadsheets using Excel to track visitor information and other data related to reception duties.
- Scheduled appointments and maintained and updated appointment calendars.
- Helped with the preparation of documents for meetings, conferences and other events as needed.
Supervisor's Assistant
Bulletproof Midwest
05.2022 - 11.2022
- Assist in administrative duties including maintenance of files, records, and all required documentation.
- Demonstrated excellent problem solving skills when faced with challenging tasks or difficult situations.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Greeted and screened visitors to direct to correct employee or office.
- Created spreadsheets using advanced formulas and functions to analyze large datasets.
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
- Created, maintained and entered information into databases.
Front End Cashier
Walmart
03.2021 - 08.2021
- Demonstrated excellent customer service skills by being friendly, helpful, and patient with all customers.
- Ensured compliance with company policies regarding refunds, discounts, coupons, and loyalty program.
- Operated cash register efficiently to accurately process sales transactions and maintain proper cash control.
- Provided excellent customer service to satisfy guests.
- Utilized strong communication skills to build relationships with customers from different departments.
- Kept checkout area clean and tidy by organizing shelves and wiping down belt.
- Handled customer complaints following store policies and procedures.
- Verified age for purchase of alcohol and tobacco through identification and by customers with written laws.
- Packed grocery items in bags or carts, ensuring products were packed securely and with extra care.
Education
High School Diploma -
East Aurora High
Aurora, IL01.2021
Skills
- Snap Fulfillment
- SPS Commerce 3PL
- QuickBooks
- Accounts
- Logistics
- Bookkeeping
- E-commerce
- Time Management
- Excellent customer service
- Attention to Detail
- Multitasking
- Teamwork and Collaboration
- Cash Handling
- Creative Thinking
- Strong Work Ethic
- Product Scanning
- Organizational Skills
- Effective Communication
- Problem-Solving
- Microsoft Word
- Google Drive
- Customer and client relations
- Scheduling
- Computer Proficiency
- Office Administration
- Data Entry
- Telephone Etiquette
- Bilingual in Spanish and English
Timeline
Warehouse Coordinator
Performance Food Group, PFG
08.2024 - Current
Personal Shopper
Sam's Club
05.2023 - 10.2023
Receptionist (Tax season)
Pillar & Company
02.2023 - 04.2023
Supervisor's Assistant
Bulletproof Midwest
05.2022 - 11.2022
Front End Cashier
Walmart
03.2021 - 08.2021
High School Diploma -
East Aurora High