Kimberly Waite
Oceanside,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. .
Overview
20
20
years of professional experience
Work History
Wine Bar Manager
Gelsons Market
01.2017 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Consulted with managers to organize special events and promotions.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
Esthetician
Quattra Via Aveda
08.2016 - 01.2017
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
Waxing Specialist
European Wax Center
09.2015 - 08.2016
- Maintained clean and sanitary workspace.
- Waxed clients various bodies using soft and hard waxes.
- Scheduled return clients and handled walk in customers daily.
- Advised clients on proper home-care regimens.
Bartender, Waitress
O'Sullivan's Irish Pub
11.2014 - 09.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Manager/Co Owner Chef
Fish Joint/ Fish Joint Catering
03.2004 - 04.2014
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Provided friendly, courteous service to create memorable moments for guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Prepared dishes for catering events or during high-volume shifts.
- Created catering menu based upon client specifications, event type, dietary needs and budget.
Education
Business, Court Reporting
Kelsey Jenny Business School
San DiegoMassage Therapy
Vitality School of Healing Arts
Carlsbad2014
Esthetician
Palomar Institute of Cosmetology
San Marcos, CA2013
Escondido Union Highschool
Escondido, CA06.1986
Skills
- Verbal and Written Communication
- Team Leadership
- Money Handling
- Guest Satisfaction
- Restaurant Management
- Customer Relationship Building
- Issue Resolution
- Safety awareness
Timeline
Wine Bar Manager
Gelsons Market
01.2017 - Current
Esthetician
Quattra Via Aveda
08.2016 - 01.2017
Waxing Specialist
European Wax Center
09.2015 - 08.2016
Bartender, Waitress
O'Sullivan's Irish Pub
11.2014 - 09.2015
Manager/Co Owner Chef
Fish Joint/ Fish Joint Catering
03.2004 - 04.2014
Business, Court Reporting
Kelsey Jenny Business School
Massage Therapy
Vitality School of Healing Arts
Esthetician
Palomar Institute of Cosmetology
Escondido Union Highschool
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