Kimberly Wallace
Clarksville,TN
Summary
- Expert professional with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments. Frequently praised as hard-working, thorough and knowledgeable by management, co-workers and customers. I can be relied upon to help achieve your team's goals.
Overview
4
4
years of professional experience
Work History
Sales Support Representative
Ferguson Enterprises LLC
Clarksville, TN
01.2021 - Current
- Worked with sales associates and customers to ensure their needs are met in a timely manner.
- Prepared sales orders for processing, ensuring accuracy of information provided by customers.
- Coordinated activities between various departments to ensure customer satisfaction.
- Coordinated deliveries on behalf of customers.
- Processed payments accurately and efficiently.
- Resolved customer inquiries promptly and professionally via phone or email communication channels.
- Managed multiple projects simultaneously while meeting deadlines consistently.
Showroom Sales Consultant
Clarksville Lighting & Appliance
Clarksville, TN
05.2020 - 01.2021
- Greeted customers and provided exceptional customer service.
- Consulted with customers to determine their needs and preferences.
- Assisted customers in selecting items that best suited their needs.
- Provided product knowledge, including features, benefits, usage instructions and warranties.
- Performed sales transactions accurately and efficiently using a POS system.
- Responded promptly to customer inquiries via email or telephone calls.
- Processed payments for products purchased by customers using cash, checks, credit cards or other payment methods.
Education
Business
Austin Peay State University
Clarksville, TNSkills
- Detail-oriented professional experience in records management within Salesforce and Trilogie as well as amazing customer service experience
- Worked in the Clarksville TN and Nashville TN Showrooms greeting customers, listening to their needs, creating bids in Trilogie, projects in the buildcom platform and made sales
- Cooperative and flexible team player; equally effective working independently
- Ability to work under pressure in fast paced environment, and manage multiple tasks
Timeline
Sales Support Representative
Ferguson Enterprises LLC
01.2021 - Current
Showroom Sales Consultant
Clarksville Lighting & Appliance
05.2020 - 01.2021
Business
Austin Peay State University
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