Kimberly Warfield
Oxford,FL
Summary
Results-driven RCM leader adept at managing multi-state operations and enhancing team performance. Expertise in implementing scalable processes and maintaining client satisfaction through strategic direction and continuous performance improvements, ultimately contributing to increased profitability.
Overview
1
1
Certification
16
16
years of professional experience
Work History
AR Manager
Nextgen Healthcare
Baltimore, USA
03.2010 - Current
- Managed Accounts Receivable Follow-up function, ensuring timely follow-up on patient accounts and resolution of denials to meet industry standards and client contract obligations.
- Acted as the point of contact with assigned clients to assure financial reports are understood and all billing issues are managed to resolution.
- Developed policies, protocols, and quality assurance workflows for internal and vendor employees to align with client and company goals.
- Managed the workflow processes to ensure that daily, weekly, and monthly tasks are accomplished in a timely and accurate manner.
- Reviewed and streamlined processes to enhance client operations for effectiveness and efficiency.
- Assessed project-based issues, developed and carried out resolutions to meet productivity and quality goals to ensure client satisfaction.
- Served as a member of the One Company Events Council, collaborating with team members to plan events. Developed, organized, and executed all employee morale events for 150+ employees at the location.
Operations Manager
Pacific Medical Data Solutions
Denver, USA
04.2017 - 06.2019
- Managed Revenue Cycle operations for clients across twelve states, overseeing charge entry, coding, EDI, payment posting, denials, accounts receivables, and customer service.
- Led and developed a growing RCM team to meet an extremely aggressive onboarding schedule. Served as lead on all newly onboarded projects to ensure a smooth transition into Operations.
- Manage all aspects of the team’s performance including professional development, performance improvement and growing a strong team of supervisors and team leads to support the Operations Team. Staff included two supervisors, 5 team leads, and a staff of 50 employees.
- Provided the strategic direction and guidance for all RCM processes. Includes staffing model development and implementation, cost model adjustments, and institution of a company training program.
- Maintained best practices and performance standards for client metrics, driving continuous performance improvements to meet targets and client expectations.
- Implemented scalable and repeatable processes for client communication and feedback within the RCM Operations team.
- Manage key relationships with all clients and vendor partners.
- Instilled and maintained a culture of accountability and ownership throughout the supervisors and team leads.
Education
Business and Accounting
University of Maryland
07-2026
Skills
- Revenue cycle management
- Project management
- Process improvement
- Financial analysis
- KPI tracking
- AR reporting
- Month-end closing
- Aging balance management
- Account analysis
- Regulatory compliance
- Client relations
- Client communication
- Team leadership
Training
- SkillPath – Seven Levers of Great Managers
- SkillPath - Excelling as a Team Leader
- Basic Excel Level Certification
- Hippa Compliance
- Applied Financial Planning- Income Statement Analysis
- Applied Financial Planning- Forecasting
- Applied Financial Planning- Break Even Analysis
Certification
- Nextgen Super User
- Nextgen Skilled Expert
Timeline
Operations Manager
Pacific Medical Data Solutions
04.2017 - 06.2019
AR Manager
Nextgen Healthcare
03.2010 - Current
Business and Accounting
University of Maryland