Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Corrective Actions
Douron, Inc.
03.2025 - 10.2025
Submitted claims for damages, missing products, and shortages to various manufacturers.
Communicated with manufacturers to resolve warranty and product issues efficiently.
Maintained accurate records of claims and correspondence for tracking and follow-up.
Ensured timely processing of claims to support customer satisfaction.
Collaborated with internal teams to verify product details and claim eligibility.
Warehouse Associate
Douron, Inc.
09.2021 - 03.2025
Received packages into the system for customer deliveries and office installations.
Delivered and installed packages to office locations as scheduled.
Maintained an organized workspace to ensure efficient package handling.
Used computer systems to track and update package status.
Assisted team members with shipping and receiving tasks.
Inventory Control Specialist
Giant Delivery LLC
02.2021 - 09.2021
Verified product counts in the system to ensure online availability.
Updated inventory records to reflect accurate stock levels.
Communicated with team members to resolve inventory discrepancies.
Supported online shopping operations by maintaining correct product data.
Sales Associate
Marshalls
05.2017 - 08.2021
Operated stockroom and managed inventory control for store merchandise.
Assisted customers on the sales floor and provided excellent service.
Processed transactions at cash registers accurately and efficiently.
Maintained organized displays and ensured product placement standards.
Supported team with restocking and merchandising tasks.
Cashier
Walmart
05.2016 - 07.2016
Operated cash register and processed customer transactions.
Greeted customers and provided friendly service at checkout.
Handled cash and maintained accurate drawer balances.
<ul><li>Completed PPAPs</li><li>Corrective actions and reports if needed</li><li>Made sure all documented information was up to date</li><li>Was in charge of Quality department for 2 facilities Michigan and North Carolina</li><li>Made sure all quality guidelines are being followed throughout the company</li><li>In charge of all inspectors to make sure all guidelines were being followed</li><li>Certified lead auditor for ISO 9001:2015</li><li>Issued Corrective Actions and discrepancy reports if needed</li><li>Setup and performed calibration schedules</li><li>Controlled external quality failures by addressing the root cause, using a 5 why system</li></ul> at Hydra-Flex Corporation<ul><li>Completed PPAPs</li><li>Corrective actions and reports if needed</li><li>Made sure all documented information was up to date</li><li>Was in charge of Quality department for 2 facilities Michigan and North Carolina</li><li>Made sure all quality guidelines are being followed throughout the company</li><li>In charge of all inspectors to make sure all guidelines were being followed</li><li>Certified lead auditor for ISO 9001:2015</li><li>Issued Corrective Actions and discrepancy reports if needed</li><li>Setup and performed calibration schedules</li><li>Controlled external quality failures by addressing the root cause, using a 5 why system</li></ul> at Hydra-Flex Corporation
<ul>
<li>With Kapsons, I have been actively involved in the project design discussions with the client and the design team, taking approvals for the smooth execution of their multi-brand retail outlets in Punjab, Haryana, and Himachal.</li>
<li>Facilitated client design approvals and coordinated site activities with supervisors.</li>
<li>Constructed Bill of Quantities for new projects while comparing projected costs to actual expenses.</li>
<li>Conduct regular site visits to monitor construction progress, ensure compliance with project specifications, and verify the quality of work.</li>
<li>Liaise with contractors and site teams during site inspections to address technical issues, and ensure smooth execution of tasks.</li>
<li>Track and document site activities, including work completed, materials used, and adherence to safety and quality standards.</li>
<li>Report on-site progress to project stakeholders, highlighting delays, risks, and corrective actions taken.</li>
<li>Created landscape proposals for light points and roundabouts as per Chandigarh administration guidelines.</li>
</ul> at Kapsons Fashion Pvt Ltd<ul>
<li>With Kapsons, I have been actively involved in the project design discussions with the client and the design team, taking approvals for the smooth execution of their multi-brand retail outlets in Punjab, Haryana, and Himachal.</li>
<li>Facilitated client design approvals and coordinated site activities with supervisors.</li>
<li>Constructed Bill of Quantities for new projects while comparing projected costs to actual expenses.</li>
<li>Conduct regular site visits to monitor construction progress, ensure compliance with project specifications, and verify the quality of work.</li>
<li>Liaise with contractors and site teams during site inspections to address technical issues, and ensure smooth execution of tasks.</li>
<li>Track and document site activities, including work completed, materials used, and adherence to safety and quality standards.</li>
<li>Report on-site progress to project stakeholders, highlighting delays, risks, and corrective actions taken.</li>
<li>Created landscape proposals for light points and roundabouts as per Chandigarh administration guidelines.</li>
</ul> at Kapsons Fashion Pvt Ltd
<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited<ul><li>Key Role: Heading the HSE & AI department and acting as a Senior Management Personnel (SMP)</li><li>Responsibilities:</li><li>Corporate HSE & AI Functions:</li><li>Developed and implemented IRM’s HSE & AI policy and management system.</li><li>Spearheaded leadership development and safety culture initiatives across all levels.</li><li>Facilitated internal and external HSE communications and corporate-level engagement programs.</li><li>Oversaw compliance for ERDMP certification, PCB consents, and environmental audits.</li><li>Led HSE training strategy including induction programs and annual training calendars.</li><li>Initiated and monitored HSE & AI performance improvement plans and audits.</li><li>Developed strategic safety KPIs, trend analysis, and corporate-level MIS reporting.</li><li>Managed safety tours, incident investigations, and safety reward programs.</li><li>Championed process safety, MOC, RCA reviews, and critical safety studies.</li><li>Ensured effective GA-level implementation of HSE policies and risk management.</li><li>Conducted safety campaigns, mock drills, and employee engagement activities.</li><li>Geographical Area (GA) Operations HSE & AI Oversight:</li><li>Engaged field teams and contractors for proactive HSE compliance and audits.</li><li>Reviewed and maintained Asset Integrity systems including HAZOP, QRA, and Risk Registers.</li><li>Participated in PNGRB, IMS audits and implemented corrective actions at GA level.</li><li>Facilitated incident reporting to authorities and supported root cause investigations.</li><li>Supported GA-level environmental and emergency preparedness programs.</li></ul> at IRM Energy Limited