Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Corrective Actions
Douron, Inc.
03.2025 - 10.2025
Submitted claims for damages, missing products, and shortages to various manufacturers.
Communicated with manufacturers to resolve warranty and product issues efficiently.
Maintained accurate records of claims and correspondence for tracking and follow-up.
Ensured timely processing of claims to support customer satisfaction.
Collaborated with internal teams to verify product details and claim eligibility.
Warehouse Associate
Douron, Inc.
09.2021 - 03.2025
Received packages into the system for customer deliveries and office installations.
Delivered and installed packages to office locations as scheduled.
Maintained an organized workspace to ensure efficient package handling.
Used computer systems to track and update package status.
Assisted team members with shipping and receiving tasks.
Inventory Control Specialist
Giant Delivery LLC
02.2021 - 09.2021
Verified product counts in the system to ensure online availability.
Updated inventory records to reflect accurate stock levels.
Communicated with team members to resolve inventory discrepancies.
Supported online shopping operations by maintaining correct product data.
Sales Associate
Marshalls
05.2017 - 08.2021
Operated stockroom and managed inventory control for store merchandise.
Assisted customers on the sales floor and provided excellent service.
Processed transactions at cash registers accurately and efficiently.
Maintained organized displays and ensured product placement standards.
Supported team with restocking and merchandising tasks.
Cashier
Walmart
05.2016 - 07.2016
Operated cash register and processed customer transactions.
Greeted customers and provided friendly service at checkout.
Handled cash and maintained accurate drawer balances.
<ul><li>Completed PPAPs</li><li>Corrective actions and reports if needed</li><li>Made sure all documented information was up to date</li><li>Was in charge of Quality department for 2 facilities Michigan and North Carolina</li><li>Made sure all quality guidelines are being followed throughout the company</li><li>In charge of all inspectors to make sure all guidelines were being followed</li><li>Certified lead auditor for ISO 9001:2015</li><li>Issued Corrective Actions and discrepancy reports if needed</li><li>Setup and performed calibration schedules</li><li>Controlled external quality failures by addressing the root cause, using a 5 why system</li></ul> at Hydra-Flex Corporation<ul><li>Completed PPAPs</li><li>Corrective actions and reports if needed</li><li>Made sure all documented information was up to date</li><li>Was in charge of Quality department for 2 facilities Michigan and North Carolina</li><li>Made sure all quality guidelines are being followed throughout the company</li><li>In charge of all inspectors to make sure all guidelines were being followed</li><li>Certified lead auditor for ISO 9001:2015</li><li>Issued Corrective Actions and discrepancy reports if needed</li><li>Setup and performed calibration schedules</li><li>Controlled external quality failures by addressing the root cause, using a 5 why system</li></ul> at Hydra-Flex Corporation
<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY