Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kimberly Washington

Customer Service
Pikesville,MD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Corrective Actions

Douron, Inc.
03.2025 - 10.2025
  • Submitted claims for damages, missing products, and shortages to various manufacturers.
  • Communicated with manufacturers to resolve warranty and product issues efficiently.
  • Maintained accurate records of claims and correspondence for tracking and follow-up.
  • Ensured timely processing of claims to support customer satisfaction.
  • Collaborated with internal teams to verify product details and claim eligibility.

Warehouse Associate

Douron, Inc.
09.2021 - 03.2025
  • Received packages into the system for customer deliveries and office installations.
  • Delivered and installed packages to office locations as scheduled.
  • Maintained an organized workspace to ensure efficient package handling.
  • Used computer systems to track and update package status.
  • Assisted team members with shipping and receiving tasks.

Inventory Control Specialist

Giant Delivery LLC
02.2021 - 09.2021
  • Verified product counts in the system to ensure online availability.
  • Updated inventory records to reflect accurate stock levels.
  • Communicated with team members to resolve inventory discrepancies.
  • Supported online shopping operations by maintaining correct product data.

Sales Associate

Marshalls
05.2017 - 08.2021
  • Operated stockroom and managed inventory control for store merchandise.
  • Assisted customers on the sales floor and provided excellent service.
  • Processed transactions at cash registers accurately and efficiently.
  • Maintained organized displays and ensured product placement standards.
  • Supported team with restocking and merchandising tasks.

Cashier

Walmart
05.2016 - 07.2016
  • Operated cash register and processed customer transactions.
  • Greeted customers and provided friendly service at checkout.
  • Handled cash and maintained accurate drawer balances.

Education

High school diploma -

Woodlawn High School
Woodlawn, MD

Skills

  • Corrective actions
  • Adaptability and flexibility
  • Problem-solving
  • Customer service
  • Patience maintenance
  • Retail merchandise quality standards
  • Warehouse organization
  • Shipping and receiving

Certification

  • Driver's License
  • Present

Languages

English

Timeline

Corrective Actions

Douron, Inc.
03.2025 - 10.2025

Warehouse Associate

Douron, Inc.
09.2021 - 03.2025

Inventory Control Specialist

Giant Delivery LLC
02.2021 - 09.2021

Sales Associate

Marshalls
05.2017 - 08.2021

Cashier

Walmart
05.2016 - 07.2016

High school diploma -

Woodlawn High School
Kimberly WashingtonCustomer Service