Kimberly Washington
Fresno
Summary
Led efforts to enhance customer and client relations by leveraging over twenty years of experience in service excellence. Oversaw disaster relief operations and mortgage processing, focusing on case management, financial analysis, and default resolution strategies. Sought to align with an organization that prioritizes employee advancement and fosters a culture of continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Loss Mitigation Specialist
US Bank Home Mortgage
01.2022 - Current
- Worked with customers to put together plans focused on retaining property ownership.
- Reviewed compliance with federal regulations and company policies regularly.
- Developed and implemented strategies to maximize loss mitigation opportunities with delinquent borrowers.
- Ensured stability while consistently exceeding monthly KPI goals.
Servicing Payment Processing Analyst
Innovative Emergency Management
Houston
01.2022 - 01.2024
- Facilitated support for over 30 homeowners monthly impacted by national emergencies or disasters, guiding them through pre-foreclosure options.
- Facilitated enrollment and submission of credentials to mortgage servicers and banking institutions for integration into NCHAF federal program database.
- Executed verification and processing of CDF and non-CDF payments in collaboration with financial institutions to assist homeowners facing mortgage delinquency.
Sr Foreclosure Processor
Shellpoint Mortgage Servicing
Houston
11.2015 - 01.2022
- Executed thorough evaluations of foreclosure alternatives to uphold regulatory compliance.
- Orchestrated negotiations between borrowers and mortgage servicers to achieve fair resolutions.
- Ensured compliance with legal and regulatory standards during loss mitigation activities to protect company interests.
- Ensured operational stability and consistently exceeded monthly KPI targets.
Education
Sociology
Texas Southern University
Houston, TXSkills
- Project & Case Management
- Financial Analysis
- Data Processing
- Microsoft Office
- Mortgage & Loss Mitigation Servicing
- CDF & Non-CDF Payment Processing
- Finalizing Award Distributions
- Foreclosure Prevention
- Negotiation Expertise
Certification
FEMA ICS-100: Introduction to the Incident Command System
References
References Available Upon Request
Timeline
Loss Mitigation Specialist
US Bank Home Mortgage
01.2022 - Current
Servicing Payment Processing Analyst
Innovative Emergency Management
01.2022 - 01.2024
Sr Foreclosure Processor
Shellpoint Mortgage Servicing
11.2015 - 01.2022
Sociology
Texas Southern University