Kimberly Washington York RN,BSN,MBA,MHCM
CITY_US,STATE_US
Summary
Experienced nursing executive specializing in Emergency Department and Behavioral Health operations, focused on improving patient care and operational efficiency. Leads team collaboration and strategic initiatives, driving measurable outcomes in healthcare administration, policy development, and staff training. Ensures survey readiness while demonstrating strong problem-solving and communication skills in fast-paced environments.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Interim Director Neurological Care Unit
Community Hospital Of San Bernardino
San Bernardino, CA
07.2026 - 09.2026
- Directed daily departmental operations, aligning staffing, workflows, and service standards with hospital priorities.
- Oversaw compliance with DNV, CMS, and internal policy requirements across assigned functions.
- Mentored managers and supervisors, reinforcing accountability, performance expectations, and staff development.
Interim Director/Consultant - ED
FirstHealth
Rockingham, NC
09.2025 - 12.2025
- Mentored managers and team leaders across departments to foster a culture of continuous improvement.
- Facilitated team collaboration through regular communication, goal setting, and performance evaluations.
- Organized emergency department facilities and documentation for DNV Survey compliance.
- Trained staff on behavioral health management to enhance patient care and awareness.
- Streamlined processes to enhance patient throughput and overall experience in healthcare settings.
Interim Director/Consultant - ED
Ascension Via Christi St. Joseph
Wichita, KS
09.2024 - 06.2025
- Assisted with preparation and successful passing of DNV Survey
- Led response to SIA with CMS and Kansas Department of Health and Environment, ensuring regulatory compliance and effective coordination.
- Improved nurse staffing, ED operations, and throughput
- Enhanced management of Behavioral Health patients in ED, contributing to improved patient care and operational flow.
- Provided mentorship and guidance for the incoming Director replacement
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Streamlined internal controls by reviewing policies and procedures, ensuring compliance with regulatory standards.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Chief Nursing Officer
Rehab Hospital of Atlanta
Atlanta, GA
12.2023 - 05.2024
- Prepare opening of new hospital 05/2024
- Recruited and onboarded clinical personnel for new hospital.
- Developed and approved clinical policies and procedures to enhance operational standards
- Collaborated with Medical Director to establish clinical protocols, promoting best practices in patient care
Interim Director/Consultant - ED
Methodist Medical Center
San Antonio, TX
08.2023 - 10.2023
- Interim Director for 38-bed Emergency Department
- Led team during transition period until permanent hire was secured.
- Facilitated roll-out of Navigated Care Team Model, enhancing patient care coordination
- Streamlined leadership rounding process, enhancing patient experience and engagement
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Interim Director/Consultant - ED
Ascension St. Thomas Rutherford
Murfreesboro, TN
02.2023 - 06.2023
- Interim Director for 70-bed Emergency Department
- Streamlined management process for behavioral health patients, enhancing patient care coordination
- Improved process for management of Behavioral Health Patients
- Supported initiatives leading to improved LWBS and door-to-provider metrics
- Cultivated a collaborative team environment among associates, promoting engagement and morale
- Mentored current Nurse Manager and Assistant Nurse Manager
Interim Director/Consultant - ED
St. Luke's
Houston, TX
02.2022 - 05.2022
- Interim Director of 20-bed Emergency Department
- Oversaw productivity and throughput initiatives.
- Led management of behavioral health patients, ensuring effective care coordination and support
- Enhanced patient experience through targeted initiatives and staff engagement
- Supported and mentored current management teams.
Interim Director – Acute Care
Emory Decatur Hospital
Decatur, GA
10.2021 - 02.2022
- Interim Director of 41-bed Surgical/COVID Unit
- Enhanced patient experience through feedback collection and service improvements.
- Provided support and mentorship to staff members to enhance their skills.
- Led the team effectively until a permanent replacement was appointed.
Interim Director – Acute Care
Orange Park Medical Center
Jacksonville, FL
07.2021 - 10.2021
- Interim Director of 47-bed Stroke Unit with COVID Overflow
- Enhanced patient satisfaction through tailored feedback mechanisms.
- Provided guidance and mentorship to the current manager on team management.
- Implemented strategies that improved patient throughput and reduced wait times
Director of Emergency Department and Behavioral Health Services
Community Hospital of San Bernardino
San Bernardino, CA
09.2019 - 07.2021
- Managed operations of the Emergency Department with an ADC of 220-240 visits per day.
- Managed operations of four inpatient behavioral health units and one outpatient unit, totaling seventy-four beds.
- Collaborated with physicians and executive leadership to enhance service delivery in both areas
- Productivity and Budgetary responsibility for both areas
- Contributed to the Corona Virus Task Force.
Interim Director – Acute Care
Kaiser Permanente
Antioch, CA
02.2019 - 05.2019
- Interim Director for Clinical Adult Services Department (ICU, CMU, Telemetry, Med/Surg)
- Enhanced patient experience through regular feedback collection and implementation of service improvements.
- Oversaw productivity and managed budget to ensure efficient department operations.
- Supported and implemented new projects and rollouts to enhance service delivery.
- Mentored current managers to strengthen leadership skills and improve team performance. Collaborate with CNE and other leadership to implement new processes and improve current ones
Interim Director – Acute Care
St. John's Regional Medical Center
Oxnard, CA
05.2018 - 11.2018
- Interim Director for 27-bed Med/Surg/Oncology unit and 23-bed Acute Rehab Unit
- Managed productivity and budget for the unit
- Enhanced patient satisfaction scores through implementation of best practices and Studer principles
- Fostered collaboration among physicians and nursing staff to strengthen team dynamics
Interim Director/Consultant - ED
Sierra Nevada Memorial Hospital
Grass Valley, CA
02.2017 - 03.2018
- Interim Director of Emergency Department
- Assessed practices, policies, and procedures of Nursing Departments, refining and developing processes to support successful CMS Survey outcomes
- Analyzed productivity measures, providing insights and training to ED leaders on strategies for improvement
- Guided managers and directors in best practices for leadership.
- Collaborated with Interim Leaders, Consultants, and CEO to ensure organizational stability and drive continuous improvement
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Corp. Director of Clinical Ops and ED Director
CVHP
West Covina, CA
12.2014 - 11.2016
- Corporate responsibility includes oversight of the organization's three hospitals: Queen of the Valley Hospital, Inter-Community Hospital, and Foothill Presbyterian Hospital
- Oversight of Emergency Department staff at Queen of the Valley Hospital and management of budget and productivity, along with strategic planning and compliance of departmental initiatives
- Developed and implemented initiatives enhancing clinical and financial efficiency of nursing operations
- Analyzed productivity measures and financial performance to identify and implement strategies for cost reduction and quality improvement in nursing care
- Oversaw Emergency Department staff at Queen of the Valley Hospital, managed budget and productivity, and ensured strategic planning and compliance with departmental initiatives
- Managed Teletracking project to optimize patient flow in healthcare settings. (Real Time Patient Flow System)
- Corporate oversight and management of nursing contracts for both per diem and travel nurses
- Teletracking Project Manager (Real Time Patient Flow System)
Senior Director of Patient Care Services
St. Francis Medical Center
Lynwood, CA
04.2013 - 12.2014
- Oversaw administrative, clinical, and financial operations of all nursing departments.
- Analyzed productivity measures, managed financial performance, and identified and implemented strategies to enhance quality of nursing care and services
- Acted as a liaison between Nursing Administration and Union to facilitate communication and address concerns.
- Co-Chair with ED Medical Director to lead Hospital Efficiency and Throughput Committee
- Direct and/or delegate to 24-hour management the appropriate delivery and level of services
- Directed continuous improvement initiatives for all clinical practices, services, and operations
- Directs compliance with administrative, legal, and regulatory requirements of governmental and regulatory agencies
- Collaborated with senior management and physicians to develop growth strategies and drive performance improvement for the Department of Nursing
- Acted as Chief Nursing Officer during her absence.
- Provided oversight for the Hospital’s Joint Program to ensure compliance and operational efficiency.
- Teletracking Project Manager (Real Time Patient Flow System)
Specialty Director, Nursing Services
Emory Saint Joseph’s Hospital
Atlanta, GA
08.2011 - 04.2013
- Led overall operations for thirteen departments, including ten inpatient nursing units
- Mentored and directed six unit directors to enhance leadership capabilities.
- Monitored metrics for patient care services, nursing operations, and nursing quality/patient safety to ensure excellence across all areas
- Collaborate with Senior Management and Physicians to identify growth strategies and performance improvement for service line
- Collaborated with senior management and physicians to develop growth strategies and enhance performance for service line
- Initiation of hospital’s Care Delivery Model which included: Bedside Report, Staffing, Hourly Rounding and Leadership Rounding
- Contributed to writing the Magnet Document for Re-Designation
Interim Director/Consultant - Acute Care
Sunrise Hospital
Las Vegas, NV
05.2011 - 08.2011
- Transitioned into key clinical leadership role as interim director, enhancing organizational effectiveness
- Ensured exceptional clinical, financial, and operational outcomes through strategic oversight
- Enhanced clinical initiatives by implementing best practices in service delivery
- Provide consulting expertise with an objective viewpoint
Chief Nursing Officer
Kindred Hospital
Dallas, TX
04.2008 - 11.2010
- Collaborated in planning and developing hospital strategic, operational, and service design initiatives.
- Advised Chief Executive Officer on hospital operations, enhancing alignment with organizational goals.
- Plan and develop departmental budgets, revenue, capital, and operational expenses, and ensure there are enough staff according to the scope of services provided.
- Established evidence-based standards of practice, ensuring compliance and quality of care in the organization.
- Lead nurse recruitment and retention efforts by planning and implementing new and creative initiatives to both attract and retain nurses and other key employees.
- Serve as an active member of the senior leadership team of the hospital interacting with the medical executive staff, governing board, and other groups.
Education
MBA - Business Administration
University of Phoenix
Dallas, TX08-2007
Master of Science - Health Care Management
University of Phoenix
Dallas, TX08-2007
Bachelor of Science - Nursing
University of Phoenix
San Bernardino, CA06-2004
Associate of Science - Nursing
Los Angeles Southwest College
Los Angeles, CA06-1991
Skills
- Relationship management
- Decision-making
- Operational management
- Verbal and written communication
- Relationship building
Certification
- Lean Six Sigma Green Belt Certification
- Nurse Executive Advanced – Board Certified
Credentials
- RN
- BSN
- MBA
- MHCM
Timeline
Interim Director Neurological Care Unit
Community Hospital Of San Bernardino
07.2026 - 09.2026
Interim Director/Consultant - ED
FirstHealth
09.2025 - 12.2025
Interim Director/Consultant - ED
Ascension Via Christi St. Joseph
09.2024 - 06.2025
Chief Nursing Officer
Rehab Hospital of Atlanta
12.2023 - 05.2024
Interim Director/Consultant - ED
Methodist Medical Center
08.2023 - 10.2023
Interim Director/Consultant - ED
Ascension St. Thomas Rutherford
02.2023 - 06.2023
Interim Director/Consultant - ED
St. Luke's
02.2022 - 05.2022
Interim Director – Acute Care
Emory Decatur Hospital
10.2021 - 02.2022
Interim Director – Acute Care
Orange Park Medical Center
07.2021 - 10.2021
Director of Emergency Department and Behavioral Health Services
Community Hospital of San Bernardino
09.2019 - 07.2021
Interim Director – Acute Care
Kaiser Permanente
02.2019 - 05.2019
Interim Director – Acute Care
St. John's Regional Medical Center
05.2018 - 11.2018
Interim Director/Consultant - ED
Sierra Nevada Memorial Hospital
02.2017 - 03.2018
Corp. Director of Clinical Ops and ED Director
CVHP
12.2014 - 11.2016
Senior Director of Patient Care Services
St. Francis Medical Center
04.2013 - 12.2014
Specialty Director, Nursing Services
Emory Saint Joseph’s Hospital
08.2011 - 04.2013
Interim Director/Consultant - Acute Care
Sunrise Hospital
05.2011 - 08.2011
Chief Nursing Officer
Kindred Hospital
04.2008 - 11.2010
Associate of Science - Nursing
Los Angeles Southwest College
Bachelor of Science - Nursing
University of Phoenix
MBA - Business Administration
University of Phoenix
Master of Science - Health Care Management
University of Phoenix