Kimberly Watkins

Office Manager Responsibilities:

• Directed daily operations for a team of 25 employees across seven departments, establishing clear performance expectations and optimizing interdepartmental workflows.
• Developed and updated comprehensive training manuals; spearheaded orientation programs that reduced new-hire onboarding times.
• Monitored staff output and time management against established metrics; conducted routine performance reviews and mediated workplace issues.
• Fostered a positive workplace culture by organizing employee appreciation events, which boosted morale and cross-departmental cooperation.
• Served as EHR Administrator, leading the research, implementation, and staff training for system changes.
• Evaluated and overhauled operational workflows, directly improving employee performance and accuracy.
• Digitized patient intake forms to streamline the front-desk experience and reduce administrative bottlenecks.
• Managed end-to-end referral tracking processes to ensure seamless patient care and compliance.
• Performed official Notary Public duties, verifying and authenticating sensitive medical and legal documents.

HIPAA/OSHA Compliance Officer Responsibilities:

• Policy Implementation: Authored, updated, and implemented comprehensive HIPAA/OSHA policies, ensuring adherence with updated healthcare laws.
• Risk Assessment: Designed and executed annual, semiannual, and ad-hoc risk assessments, proactively identifying compliance gaps and mitigating potential hazards.
• Incident Management: Investigated and resolved compliance violations, enforced corrective action plans, and ensured prompt breach notifications in accordance with federal guidelines.
• Staff Training: Developed and led organization-wide OSHA and HIPAA training programs, increasing staff awareness and reducing non-compliance risks.
• Regulatory Monitoring: Monitored changes in healthcare regulations and OSHA/HIPAA standards through continuous professional development and seminars.

Medical Records Manager Responsibilities:

• Directly supervised a medical records team, monitoring employee output, handling time management, and performing comprehensive annual performance reviews.
• Designed and implemented departmental onboarding programs, training new hires on standard operating procedures and best practices.
• Administered the EHR system, overseeing day-to-day data entry and ensuring seamless system operations.
• Researched, developed, and led staff training initiatives on EHR updates and workflow changes to maintain optimal clinic efficiency.
• Executed official Notary duties as required, verifying the authenticity of sensitive medical and administrative documents.
• Accurately transcribed medical records, memos, and professional correspondence in a timely manner, upholding strict confidentiality standards.
• Managed patient records requests, accurately completing and tracking releases of information to insurance companies and referring physicians.
• Performed quality assurance audits, checking daily records for missing dictations and proactively notifying physicians to prevent documentation gaps.
• Digitized patient health information by pulling paper charts for upcoming visits, seamlessly scanning documents into patient charts, and maintaining electronic data structures.
• Prepared and organized patient charts for Electronic Health Record (EHR) data entry and verified all new patients were correctly set up for upcoming appointments.
• Researched and implemented COVID-19 safety protocols, including contactless check-in, facility sanitation, telemedicine software, ensuring a safer environment for patients and staff.

HIPAA/OSHA Compliance Officer Responsibilities:

• Policy Implementation: Authored, updated, and implemented comprehensive HIPAA/OSHA policies, ensuring adherence with updated healthcare laws.
• Risk Assessment: Designed and executed annual, semiannual, and ad-hoc risk assessments, proactively identifying compliance gaps and mitigating potential hazards.
• Incident Management: Investigated and resolved compliance violations, enforced corrective action plans, and ensured prompt breach notifications in accordance with federal guidelines.
• Staff Training: Developed and led organization-wide OSHA and HIPAA training programs, increasing staff awareness and reducing non-compliance.

MIPS Coordinator Responsibilities:

• Regulatory Oversight: Monitored and researched dynamic CMS requirements for MIPS, ensuring continuous compliance with federal healthcare quality reporting regulations.
• Workflow Optimization: Designed, implemented, and tracked workflow changes across clinical teams to ensure all quality and performance measures were actively met.
• Physician Reporting: Extracted data and generated monthly performance reports for physicians to track progress, identify care gaps, and maximize Medicare reimbursements.
• Attestation: Managed the end-to-end MIPS attestation process via the QPP portal, successfully securing maximum performance-based incentives.
• Registry Management: Spearheaded Cancer Registry reporting, ensuring accurate data submission and compliance with state and federal health registries.

• Processed dictated notes and medical histories for 5 physicians into standardized electronic health records (EHR) efficiently to support patient care and billing workflows.