Kimberly Weaver

Warren,Michigan

Summary

Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.

Overview

years of professional experience

Work History

Route Sales Representative

Lay

Sterling Heights , MI

2002.12 - Current

Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables
Represented wide range of products and brands
Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications
Immediately addressed problems with customers to promote speedy resolution
Identified customers' needs and provided information on appropriate products in effort to promote cross-selling
Displayed products properly at customer sites and according to company specifications and policies
Boosted revenues by upselling and cross-selling products to new and established customers
Brought in $100,000+ per month in revenue by actively promoting Company products throughout route

TERRITORY MANAGER

Warner-Lambert Company, Consumer Health Products DivisionMorris, TCI CABLEVISION OF OAKLAND COUNTY

Plains , New Jersey

1995.01 - 2000.01

.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
Transformed Detroit metro south territory revenue by leveraging strategic business development plan, moving region up in company rankings
Tracked changing product lines to effectively meet dynamic market demands
Established successful account relationships by building rapport and maintaining consistent communication
Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
Demonstrated products to show potential customers benefits and advantages and encourage purchases

Customer Service Representative

TCI Cablevision

Royal Oak , MI

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided information regarding charge accounts and loyalty programs.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Evaluated account and service histories to identify trends, using data to mitigate future issues.

Education

Bachelors - Information Technology

University of Phoenix

Detroit, MI

2011

Master - Business Management

Interactive University of Phoenix

2002

Bachelors of Arts - Communications

Michigan State University

East Lansing, MI

1984

Skills

Safe vehicle operation
Product displays
Business transactions
Territory development

Merchandise sales
Team support
Account development
Route planning

Timeline