Kimberly Weaver
Warren,Michigan
Summary
Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.
Overview
24
24
years of professional experience
Work History
Route Sales Representative
Lay
Sterling Heights, MI
12.2002 - Current
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables
- Represented wide range of products and brands
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications
- Immediately addressed problems with customers to promote speedy resolution
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling
- Displayed products properly at customer sites and according to company specifications and policies
- Boosted revenues by upselling and cross-selling products to new and established customers
- Brought in $100,000+ per month in revenue by actively promoting Company products throughout route
TERRITORY MANAGER
Warner-Lambert Company, Consumer Health Products DivisionMorris, TCI CABLEVISION OF OAKLAND COUNTY
Plains, New Jersey
01.1995 - 01.2000
- .
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
- Transformed Detroit metro south territory revenue by leveraging strategic business development plan, moving region up in company rankings
- Tracked changing product lines to effectively meet dynamic market demands
- Established successful account relationships by building rapport and maintaining consistent communication
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
Customer Service Representative
TCI Cablevision
Royal Oak, MI
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
Bachelors - Information Technology
University of Phoenix
Detroit, MI2011
Master - Business Management
Interactive
University of Phoenix
2002
Bachelors of Arts - Communications
Michigan State University
East Lansing, MI1984
Skills
- Safe vehicle operation
- Product displays
- Business transactions
- Territory development
- Merchandise sales
- Team support
- Account development
- Route planning
Timeline
Route Sales Representative
Lay
12.2002 - Current
TERRITORY MANAGER
Warner-Lambert Company, Consumer Health Products DivisionMorris, TCI CABLEVISION OF OAKLAND COUNTY
01.1995 - 01.2000
Customer Service Representative
TCI Cablevision
Bachelors - Information Technology
University of Phoenix
Master - Business Management
Interactive
University of Phoenix
Bachelors of Arts - Communications
Michigan State University
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