Kimberly Weaver
East Point,GA
Summary
Seasoned professional with 16 years of diverse customer service experience, including a dedicated role as a Receptionist at Putt Shack Atlanta. Skilled in guest relations, managing reservations, and coordinating events, with a proven track record of maintaining high-quality standards in customer service. Actively seeking a Receptionist position to leverage expertise in client interaction, administrative tasks, and event facilitation.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Telrite Holdings
Covington, GA
08.2024 - Current
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bartender/Team Lead/Server/Event Coordinator/Trainer
Andretti Indoor and Karting
Marietta, GA
10.2015 - Current
- Provide high-quality and efficient beverage service, ensuring guest satisfaction with crafted cocktails and attentive customer care
- Enhance guest dining experiences through in-depth knowledge of the menu and prompt service delivery
- Oversee event operations to surpass guest service expectations, manage activities, and guarantee overall satisfaction
- Conduct comprehensive training for new employees to maintain organizational standards and performance
Receptionist
Putt shack Atlanta
Atlanta, GA
07.2021 - 01.2022
- Delivered exceptional customer service by welcoming and assisting guests, ensuring a positive first impression
- Coordinated reservation logistics, efficiently managing guest flow and seating arrangements
- Facilitated guest interactions with the kiosk system and maintained organization of cloakroom area
Bay Host/Event Ambassador/Event Ambassador Lead/Ace Trainer
Topgolf
Atlanta, GA
12.2016 - 01.2018
- Delivered exceptional customer service by managing guest interactions, maintaining safety protocols, and contributing to the creation of memorable experiences
- Coordinated and executed events, managed venue setup transitions, and maintained accurate financial and administrative records
- Conducted comprehensive training for new hires, facilitated their integration into the team, and verified their proficiency in company standards and operations
Customer Service Representative
Procore Solutions
Marietta, GA
06.2013 - 02.2015
- Managed client issues efficiently by coordinating technician dispatches for power outages and processing payments for service reconnections
- Maintained high-quality client service, evidenced by consistently exceeding a 95% quality assurance rating, and effectively generated work orders to address customer needs
- Streamlined resolution processes for quicker response times and increased customer satisfaction.
- Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Opening Coordinator/Team 2 Leader/Birthday Coordinator
Chuck E Cheese
Conyers, GA
08.2007 - 05.2014
- Coordinated daily opening procedures, ensuring operational readiness through effective management of merchandise and food product counts, cash handling, and deposit responsibilities
- Trained and supervised team members in customer service, sales techniques, and inventory management, while delegating and verifying the completion of side duties
- Managed birthday event logistics, including confirmation calls and on-the-day coordination, to deliver tailored experiences that met client expectations
Education
Bachelor Of Applied Arts And Science - Psychology
Clayton State University
Morrow, GAGeorgia Gwinnett College
Lawrenceville, GA11.2024
Southern Polytechnic State University
Marietta, GA01.2015
Everest Institute
Decatur, GA01.2011
Gordon College
Barnesville, GA01.2010
Diploma -
Rockdale County High School
Conyers, Georgia01.2008
Skills
- Supervisory
- Strong Initiative in Decision-Making and Assumption of Responsibilities
- Excellent Written and Verbal Communications
- Performing All Tasks Safely
- Customer Service
- Attention to Detail
- Call center experience
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
- Product Knowledge
- Live chat support
- Account updating
Timeline
Customer Service Representative
Telrite Holdings
08.2024 - Current
Receptionist
Putt shack Atlanta
07.2021 - 01.2022
Bay Host/Event Ambassador/Event Ambassador Lead/Ace Trainer
Topgolf
12.2016 - 01.2018
Bartender/Team Lead/Server/Event Coordinator/Trainer
Andretti Indoor and Karting
10.2015 - Current
Customer Service Representative
Procore Solutions
06.2013 - 02.2015
Opening Coordinator/Team 2 Leader/Birthday Coordinator
Chuck E Cheese
08.2007 - 05.2014
Georgia Gwinnett College
Southern Polytechnic State University
Everest Institute
Gordon College
Diploma -
Rockdale County High School
Bachelor Of Applied Arts And Science - Psychology
Clayton State University