Kimberly Wedge
Vandalia,IL
Summary
Proven A&L Manager at Legacy Harley-Davidson, adept in marketing and team leadership, enhanced brand awareness significantly. Skilled in resource allocation and performance evaluations, I spearheaded strategic initiatives, boosting company objectives. My approach to fostering collaboration and driving revenue management has consistently led to improved KPIs and team performance.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
A&L Manager
Legacy Harley-davidson
Effingham, IL
11.2022 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategic plans to achieve company objectives.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Oversaw marketing initiatives, increasing brand awareness and sales.
A&L Manager
Raging Bull Harley-Davidson
Durham, NC
01.2020 - 11.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
BDC/Sales Associate
KIA of Durham
Durham, NC
06.2017 - 12.2020
- Conducted research on competitor vehicles, products, services, and pricing structures.
- Demonstrated proper vehicle operation to customers.
- Educated customers about sales processes, warranty requirements and service standards.
- Developed relationships with potential clients through cold calling and networking activities.
- Consistently exceeded monthly sales goals set by management.
- Showcased vehicle features and took customers on test drives in local area.
- Organized delivery schedules for new cars purchased by customers.
- Ensured customer satisfaction throughout the sales process.
- Coordinated trade-in appraisals with third party vendors when applicable.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Followed up with customers to build long-term relationships and successful referrals.
- Greeted customers upon arrival and provided assistance in selecting a new car.
- Consistently exceeded quotas by pursuing and closing sales.
- Maintained up-to-date database of sales contacts and customer information.
Office Manager/Administrative Assistant
First Nail Construction
Durham, NC
05.2009 - 06.2017
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Managed office inventory and placed new supply orders.
Receptionist/Office Assistant
Access HealthCare
Apex, NC
02.2007 - 05.2009
- Greeted visitors and provided them with assistance.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled appointments for clients, customers, and other visitors.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Developed and maintained a filing system for essential documents, improving office organization.
CNA II
Franklin Regional Hospital
Louisburg, NC
05.2000 - 09.2004
- Participated in educational programs designed to improve knowledge of health care practices.
- Documented patient care services by charting in designated areas.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Monitored food intake and output as directed by nursing staff.
- Collected specimens from patients for laboratory testing purposes.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Distributed drinking water and nourishment to residents.
- Answered patient call lights promptly and responded to requests appropriately.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
CNA II/ Trauma
Wake Med Hospital
Raleigh, NC
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Monitored food intake and output as directed by nursing staff.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Observed and reported unusual symptoms and changes to charge nurse.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Helped residents walk with or without self-help devices.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Distributed drinking water and nourishment to residents.
- Answered patient call lights promptly and responded to requests appropriately.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Education
Certified Nurses Assistant II -
Vance Granville Community College
Louisburg, NC05-1999
Skills
- Marketing
- Resource allocation
- Team leadership
- Performance evaluations
- Revenue management
- Project planning
Affiliations
- I am a motorcycle rider myself
- I like to go to Nascar Races
- Watch Football, Hockey
- Travel to to see family\ hang out with friends
Accomplishments
- A&L Master Certified Manager
- Sales Person for 8 months straight
Certification
- CNA II
- Motorcycle License
Languages
English
Professional
Timeline
A&L Manager
Legacy Harley-davidson
11.2022 - Current
A&L Manager
Raging Bull Harley-Davidson
01.2020 - 11.2022
BDC/Sales Associate
KIA of Durham
06.2017 - 12.2020
Office Manager/Administrative Assistant
First Nail Construction
05.2009 - 06.2017
Receptionist/Office Assistant
Access HealthCare
02.2007 - 05.2009
CNA II
Franklin Regional Hospital
05.2000 - 09.2004
CNA II/ Trauma
Wake Med Hospital
Certified Nurses Assistant II -
Vance Granville Community College
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