Loan and Quality Specialist with 7 years of management experience and 30 years in the finance and mortgage industry. Skilled in document collection, review, and providing exceptional customer service. Proficient in Microsoft Outlook, Word, and Excel. Background in loan underwriting, preparation for closing, and closing processes. Known for professional work style with meticulous attention to detail. Expertise in organization, team building, ,problem-solving, motivation, collections, self-starting initiatives, customer service, investigating data and positive demeanor. Experienced in loan processing and financial evaluation for thorough documentation and regulatory compliance. Utilizes financial knowledge and client-focused strategies for loan approval procedures. Demonstrated success in improving operational efficiency and customer satisfaction through effective risk assessment and service excellence.