Firas Sadeq
Findlay,OH
Summary
With a proven track record at Huntington National Bank, I excel in leveraging superior customer service and expert financial analysis to drive client satisfaction and achieve loan objectives. Skilled in ethical lending and strategic marketing, my approach ensures robust client relationships and financial success.
Overview
17
17
years of professional experience
Work History
Sr Loan Consultant
Lendmark Financial Services
Findlay, OH
10.2024 - Current
- Help clients find the right loan products and lenders to meet their needs and financial situations.
- Help clients in obtaining secured loans from Landmark as a second lender.
- Helping clients to improve and maintain their budgets.
- Cash drawer that requires a balance daily.
- And other responsibilities, including audits, training, and providing excellent customer service.
Loan Consultant II
Lendmark Financial Services
Findlay, OH
09.2022 - 10.2024
- Help clients find the right loan products and lenders to meet their needs and financial situations.
- Helping clients with personal and secured loans as a second lender.
- Cash drawer that requires a balance daily.
- Help with audits, training, and providing excellent customer service, etc.
Branch Service Manager
Huntington National Bank
Findlay, OH
09.2022 - 09.2022
- Assisting the branch manager and being responsible for leading the service and operations of the branch.
- Leading and mentoring the team.
- Making sure to provide excellent customer service and the effective resolution of customer issues.
- Educates customers on how to leverage technology (e.g., ATM, kiosk, mobile, online) to conveniently process their transactions.
- Educate and refer customers to other areas of the bank to deepen relationships, and build strong internal partnerships.
- Motivate, coach, and develop colleagues while employing a disciplined performance management process.
- Adhering to all operational, security, risk, and regulatory policies and procedures.
- Assist in finding and selecting top talent for the branch that is well suited for Huntington's culture.
Customer Experience Banker
Huntington National Bank
Parma, OH
04.2020 - 09.2021
- Responsible for building consumer and business customer relationships by proactively recommending appropriate deposits, loans, and other banking products.
- Process customer transactions accurately, efficiently, and balance daily.
- Provide excellent customer service, and effectively resolve customer issues.
- Provide excellent customer service, and effectively resolve customer issues.
- Proficient in consumer deposit products, and consumer lending. Drives sales through walk-in customers, a disciplined sales process, and a new customer follow-up program.
- Responsible for the basic consumer relationships, using current technology to drive both sales and service.
- Source referrals from customers, tellers, and partners.
Educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships, pursuant to OCR guidelines. - Adhere to all operational, security, risk, and regulatory-related policies and procedures.
- Demonstrate acumen in sales, customer service, relationship management, banking, investments, consumer lending, and business banking. Responsible for delivering meetings with the team and working with the Branch Manager to build action plans to increase awareness and usage of our digital tools.
Head Teller
First National Bank Of Pennsylvania
Avon, OH
07.2019 - 04.2020
- Supervisor on the teller line that processes a variety of financial transactions, including check cashing, withdrawals, deposits, and loan payments.
- Leading the teller line and coaching the tellers on how to provide the best customer service.
- Audit the tellers and the ATM. Assists tellers with more complex tasks, approves exception transactions, backs up tellers, and performs teller duties as needed; assists with workflow to ensure tellers are successful, consistently balances their cash daily, has a great rapport with people, and enjoys helping others while maintaining ethics, integrity, and embracing diversity.
Programmer/Senior IT Consultant
Ministry of Education - Training Department
Baghdad, Iraq
05.2008 - 04.2017
- The head of the training division. Setting the next year's training projects.
- Checking on computer labs in the school, teaching the teachers LCDL, and how to use computers. Teaching the employees of the other departments LCDL, teaching the computer teachers Visual Basic book and skills of computers.
- Providing information technology (IT) help to the department and any division that needs assistance with any issues with their computer systems.
Education
MBA - Business Administration And Management
Ashland University
Ashland, OH07-2021
Bachelor of Science - Computer Science
Alma’amoon University
Baghdad- Iraq06-2006
Skills
- Superior customer service
- Continuous learning mindset
- Loan applications
- Consumer lending
- Adaptable Decision-making
- Proficient problem solving
- Accurate documentation review
- Strategic marketing expertise
- Professional networking
- Collaborative teamwork
- Goal-oriented planning
- Detail-oriented organization
- Ethical lending practices
- Tech-savvy software utilization
- Empathetic client relations
- Reliable time management
- Strong negotiation skills
- In-depth credit analysis
- Resourceful research
- Expert financial analysis
- Mortgage refinancing
- Debt settlement
Languages
Arabic
Native/ Bilingual
Timeline
Sr Loan Consultant
Lendmark Financial Services
10.2024 - Current
Loan Consultant II
Lendmark Financial Services
09.2022 - 10.2024
Branch Service Manager
Huntington National Bank
09.2022 - 09.2022
Customer Experience Banker
Huntington National Bank
04.2020 - 09.2021
Head Teller
First National Bank Of Pennsylvania
07.2019 - 04.2020
Programmer/Senior IT Consultant
Ministry of Education - Training Department
05.2008 - 04.2017
MBA - Business Administration And Management
Ashland University
Bachelor of Science - Computer Science
Alma’amoon University