Kimberly Wike

Responsible for first call resolution by responding accurately, being courteous towards member and provider inquiries regarding claims and benefit interpretation. Accurately documenting all calls in a timely manner. Knowledge of Medicare Part C processes.

EMR knowledge.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

I would schedule medical, dental and mental

health appointments. Knowledge of pharmacy and lab processes.

Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.