Kimberly Williams
Houston,TX
Summary
Accomplished Courier Contractor at DCA Expeditors LLC, adept in route planning and GPS navigation, I significantly enhanced delivery efficiency and customer satisfaction. Leveraging strong problem-solving and punctuality skills, I maintained an exemplary driving record, ensuring timely and accurate package handling. My approach fostered repeat business through exceptional service and strategic time management.
Overview
14
14
years of professional experience
Work History
Courier Contractor
DCA Expeditors LLC
04.2020 - Current
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
- Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
- Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
- Maximized fuel efficiency through strategic route planning that minimized mileage while meeting delivery timeframes.
- Adhered to strict safety guidelines, resulting in an exemplary driving record with no accidents or violations.
- Proactively maintained vehicle cleanliness and performed routine maintenance checks for optimal performance on the road.
- Drove safely at all times to avoid accidents and harm.
- Utilized GPS navigation systems to navigate faster routes.
- Verified package information to check for accuracy and completeness.
- Obtained signatures for delivery documents and packages.
Specialized Foster Parent
Waymaker LLC
08.2021 - 03.2024
- Advocated for the best interests of each child during court hearings or case reviews involving decisions about their future placements or permanency plans.
- Facilitated the integration of new foster children into the household by providing a warm welcome and thorough orientation to house rules and expectations.
- Connected children with community resources such as recreational programs or mental health services tailored to their specific interests or needs.
- Improved overall stability for foster children by establishing clear boundaries, expectations, and routines within the household.
- Supported older youth in transition planning for independent living or post-secondary education opportunities as they approached adulthood.
- Assisted children in developing essential life skills such as cooking, cleaning, budgeting, and time management through daily tasks and routines.
- Coordinated with therapists, educators, and other professionals to ensure all aspects of each child''s needs were met.
- Implemented behavior management strategies to address challenging behaviors while promoting personal growth and development.
- Maintained detailed records of children''s progress, medical appointments, and school activities for regular review by caseworkers.
- Collaborated with social workers to develop individualized care plans for each child in the foster home.
- Assisted in maintaining relationships between children and their extended families or support networks when appropriate for their wellbeing.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Improved children's health by preparing healthy meals and snacks.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Direct Care Staff
Horizon Home Health
09.2010 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported clients to medical and dental appointments to provide support.
- Educated clients and family members on relevant topics to support independent living.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
Business Management
Prairie View A & M University
Prairie View, TXHigh School Diploma -
Contemporary Learning Center (CLC)
Houston, TX05.2000
Skills
- Package handling
- Punctuality
- Deadline-oriented
- Route Planning
- GPS Navigation
- Customer Service
- Problem-Solving
- Time Management
- Working Independently
- HIPAA Compliance
- Package Delivery and Pick-up
- Lifting Techniques
- Vehicle Maintenance
Timeline
Specialized Foster Parent
Waymaker LLC
08.2021 - 03.2024
Courier Contractor
DCA Expeditors LLC
04.2020 - Current
Direct Care Staff
Horizon Home Health
09.2010 - 02.2023
Business Management
Prairie View A & M University
High School Diploma -
Contemporary Learning Center (CLC)
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