KIMBERLY WILLIAMS
Jacksonville
Summary
Operations professional with a strong focus on optimizing processes and enhancing task execution. Proven track record of improving service quality and operational efficiency in fast-paced environments. Committed to fostering teamwork and driving organizational growth at Fanatics.
Overview
14
14
years of professional experience
Work History
AR Analyst, Credit
Fanatics
Jacksonville
02.2025 - Current
- Review customer account information, such as payment history and credit limit, to assess risk factors and determine if credit should be extended or modified.
- Consistently review and maintain Airtable requests, improving visibility and tracking for the team.
- Participate in weekly reporting sessions with the Collections management team, providing accurate, up-to-date reporting on accounts.
- Provide support during audits by supplying required documents and information.
- Collaborate with credit and sales teams to ensure timely collection of payments from customers.
- Ensure compliance with applicable laws, regulations and company policies concerning Accounts Receivable operations.
- Meet regularly with the collections team to assist with account questions, escalations, and overall customer support.
- Work proactively with customers during hot market demand to ensure timely responses and supply coordination.
Area Banker
Citibank
Jacksonville
01.2019 - Current
- Responsible for managing teller line while providing feedback and coaching on procedures, compliance standards, and overall job knowledge, escalating findings to senior management.
- Prepare and review daily operation records for review and approval from various stakeholders.
- Conduct monthly and quarterly document reconciliations, reviewing accuracy of work and providing feedback.
- Prepare and facilitate presentations to educate on branch products and services both in person and virtually.
- Effectively communicate with site partners as needed, communicating across various business lines and management levels.
- Use various systems, marketing tools and digital technology available to present product offers and financial solutions allowing me to multi-task effectively to maintain deliverables.
- Execute dual control processes in accordance with applicable compliance and regulation requirements.
- Strong knowledge of company policies, procedures and culture.
- Consistently build and maintain client relationships through quality, personalized interactions.
Receptionist
AO Precision Manufacturing LLC
Daytona Beach
01.2018 - 01.2019
- Scheduled and confirmed appointments and meetings for senior management team.
- Prepared documentation and reports for office meetings, distribution, and filing.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
Bank Teller
Ameris Bank/Bank of America
Saint Augustine
03.2015 - 01.2018
- Processed customer deposits, withdrawals, and payments in a prompt, efficient, and accurate manner.
- Investigated and promptly resolved issues with clients' accounts.
- Examined tellers' reports of daily transactions for accuracy.
- Audited teller cash drawers and vaults to contribute to dual-control procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns, and evaluate progress toward goals.
WIC Instruction Specialist
Southeast Health District
Waycross
03.2013 - 10.2014
- Assisted clerical staff with questions regarding WIC processes and procedures.
- Conducted monthly audits within Health Departments to ensure accuracy.
- Served as liaison between Nutrition Services Director and clerical staff within Health Departments.
Business Trainer
Citibank
Jacksonville
09.2011 - 02.2013
- Facilitated training for new hire employees on customer service, credit risk and retention procedures.
- Supervised and coached new hire employees regarding attendance, behavior, and overall job knowledge.
- Provided business partners with written and verbal feedback on student progress and behavior.
Education
High School Diploma - Blackshear, GA
Pierce County High School
Blackshear, GA05.2000
Skills
- Effective verbal and written communication
- Problem solving
- Collaboration
- Microsoft Office (Word, PowerPoint, Excel, SharePoint, Outlook)
- Attention to detail
- Multi-tasking
- Credit analysis
- Risk assessment
- Compliance adherence
Timeline
AR Analyst, Credit
Fanatics
02.2025 - Current
Area Banker
Citibank
01.2019 - Current
Receptionist
AO Precision Manufacturing LLC
01.2018 - 01.2019
Bank Teller
Ameris Bank/Bank of America
03.2015 - 01.2018
WIC Instruction Specialist
Southeast Health District
03.2013 - 10.2014
Business Trainer
Citibank
09.2011 - 02.2013
High School Diploma - Blackshear, GA
Pierce County High School