Kimberly Williams
DALLAS
Summary
Results-driven service leader with 15+ years supervising teams of 5–50, skilled at coaching, scheduling, and delivering exceptional customer experiences. Strong attention to detail with proven ability to improve operational efficiency, enforce safety and compliance, and communicate clearly with customers and cross-functional teams.
Overview
21
21
years of professional experience
Work History
Parking Supervisor
Ut Southwestern Medical Center
Dallas, TX
06.2018 - Current
- Supervise and coordinate the activities of parking enforcement officers
- Monitor patrol routes and ensure proper coverage of assigned zones
- Enforce UT Southwestern parking laws, ordinances, and regulations
- Review and approve citations, warnings, and reports
- Train, mentor, and evaluate enforcement staff
- Handle escalated customer service issues and disputes
- Maintain records, logs, and performance reports
- Ensure officers follow safety procedures and department policies
- Coordinate with UT police, valet, and other departments
- Assist in planning enforcement strategies for high-traffic areas or special events
Site Auditor
Towne Park
Dallas, TX
04.2014 - 06.2018
- Conducted comprehensive audits to ensure compliance with internal controls and regulatory standards.
- Evaluated cashier financial statements for accuracy, identifying discrepancies and recommending corrective actions.
- Developed audit plans to assess risk areas and enhance operational efficiencies across departments.
- Mentored junior auditors, fostering skill development and promoting adherence to best practices.
- Identified and resolved financial discrepancies through thorough account reconciliation and analysis.
- Compiled and delivered specialized financial reports by evaluating trends and summarizing key data insights.
Guest Service Team Leader
Whole Food Market
Dallas, TX
11.2004 - 09.2013
- Led a team of 30+ in alignment with the company’s vision
- Modeled and delivered outstanding customer service
- Achieved cost, margin, expense, and labor targets
- Followed through on all customer questions and requests; resolved concerns as needed
- Evaluated and documented Team Member work performance
- Functioned as point person in charge in the absence of the Store Team Leader
- Encouraged a positive environment of teamwork, mutual respect, and exceptional morale
- Maintained awareness of customer flow and directed Team Members to respond promptly to customer needs
- Traveled to new store locations to establish strong customer relationships
- Performed disciplinary actions to ensure company standards were maintained
Education
High School Diploma -
Skyline High School CDC
Dallas, TXSkills
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Parking Supervisor
Ut Southwestern Medical Center
06.2018 - Current
Site Auditor
Towne Park
04.2014 - 06.2018
Guest Service Team Leader
Whole Food Market
11.2004 - 09.2013
High School Diploma -
Skyline High School CDC