Paul DeLeo
Brooklyn
Summary
Meticulous Dispatch Supervisor with a background monitoring daily on road performance and coordinating transportation activities. Detail-oriented performer with over 7 years of effectively solving issues and distributing driver assignments. Considered a team player with well-honed leadership and critical thinking skills. Knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Always looking for ways to improve efficiency and procedures. Dependable Parking Lot Supervisor with exemplary work ethic and customer service skills. Offering prior experience in parking and traffic management. Possessing clean driving record and excellent money handling skills.
Overview
16
16
years of professional experience
Work History
Parking Supervisor
Memorial Sloan Kettering Cancer Center
10.2021 - Current
- Improved parking efficiency by implementing new signage and traffic flow patterns.
- Enhanced customer satisfaction with timely and courteous assistance in locating available parking spaces.
- Reduced vehicle congestion by closely monitoring parking capacity and directing drivers accordingly.
- Streamlined the parking permit issuance process, resulting in quicker turnaround times for customers.
- Promoted a positive work environment by fostering open communication channels between team members and addressing employee concerns promptly.
- Handled escalated customer complaints professionally, resolving issues to maintain positive relationships with patrons.
- Increased staff productivity through effective scheduling, assignment delegation, and performance evaluations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Worked closely with personnel, customers, and contractors to resolve problems.
Parking Attendant
Memorial Sloan Kettering Cancer Center
11.2019 - 10.2021
- Explained parking rates and retrieval procedures to guests upon arrival.
- Issued ticket stubs and placed numbered tags on windshields, giving customers matching tags to locate parked vehicles.
- Answered general questions about parking fees, facilities and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Escorted drivers to vehicles and helped load or carry large items.
Dispatch Supervisor
Corporate Transportation Group Ltd.
08.2017 - 11.2019
- Optimized routes through careful planning, realizing cost savings for company.
- Modernized communications systems to ensure optimal productivity, reliability and efficiency.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Responsible for the oversite of 9000 rides on a daily basis.
- Have extensive knowledge of the logistics in and around the tri-state area.
- Responsible for keeping in contact with and monitoring drivers from outside vendors as well as their dispatch bases.
- Responsible for creating routes for drivers in the five boroughs of NYC and replacing canceled trips to fit their routes.
- Managed dispatchers while leading and delegating job assignments, tracking project status and resolving issues to maximize productivity.
- Directed all dispatching, routing and tracking of 500 fleet vehicles.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Dispatcher
Xyz Two Way Radio Inc.
07.2012 - 06.2017
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
- Responsible for dispatching and monitoring up to 1200 reservations for corporate clients as well as corporate packages.
- Responsible for monitoring and tracking flight arrivals and departures for clients on commercial and private flights.
- Responsible for keeping real time ETA’s and contacting clients with updated traffic information.
- Directed all dispatching, routing and tracking of 400 fleet vehicles.
- Responsible for coordinating with outside vendors at corporate taxi desks as well as our outside dispatch teams on corporate sites.
- Sent out drivers to assist hourly callers based on locations, needs and worker availability.
Store Manager
Davincis Pizzeria
01.2011 - 03.2012
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Recorded and managed day to day store funds.
- Supervised all in and out of store deliveries.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Gas Station Attendant
Shell/Texaco Inc.
08.2008 - 01.2011
- Maintained clean and orderly work station.
- Assisted customers in pumping gas.
- Collected gas and amenity payments based on customer orders.
- Maintained inventory of all saleable items.
- Activated fuel pumps according to customer needs.
- Responded to all customer inquiries thoroughly and professionally.
- Accurately logged all daily shipping and receiving orders.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Supervised bi-weekly deliveries of fuel.
- Helped customers with car maintenance such as oil checks and tire pressure.
Education
Associate of Science - Accounting
Rutgers, The State University of New Jersey
Newark, NJ2010
High School Diploma - undefined
Hillsborough High School
Hillsborough, NJ2008
Skills
- Transportation coordination
- Positive communication skills
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and MAC OS
- Tracking of man hours
- Data entry
- Dispatching field personnel
- Prioritizing calls
- Knowledge of state roads and highways
- Excellent time management
- Computer-savvy
- Vehicular operation
- Traffic Management
- Cash Handling
- Customer Complaint Resolution
- Lot monitoring
- Vehicle parking and retrieval
Timeline
Parking Supervisor
Memorial Sloan Kettering Cancer Center
10.2021 - Current
Parking Attendant
Memorial Sloan Kettering Cancer Center
11.2019 - 10.2021
Dispatch Supervisor
Corporate Transportation Group Ltd.
08.2017 - 11.2019
Dispatcher
Xyz Two Way Radio Inc.
07.2012 - 06.2017
Store Manager
Davincis Pizzeria
01.2011 - 03.2012
Gas Station Attendant
Shell/Texaco Inc.
08.2008 - 01.2011
Associate of Science - Accounting
Rutgers, The State University of New Jersey
High School Diploma - undefined
Hillsborough High School
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