Kimberly Williams
Las Vegas,NV
Summary
Dedicated professional known for strong attention to detail and exceptional multitasking abilities. Experience in conducting comprehensive training sessions and implementing policies that elevate operational standards and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Unit Manager
Trinity Services Group
Las Vegas, NV
07.2021 - 06.2026
- Directed daily operations to ensure adherence to safety and quality standards.
- Conducted comprehensive training sessions to enhance team skills and deepen operational knowledge.
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
Unit Manager
Krispy Kreme Donuts
Los Angeles, CA
09.2016 - 11.2020
- Conducted regular audits to identify areas for process improvement and cost reduction.
- Developed operational strategies that aligned with o
- Facilitated communication between departments to enhance collaboration and workflow continuity.
- Mentored junior staff, fostering professional growth and development within the team.
- Implemented training programs, enhancing team performance and operational knowledge.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
Head Server/Certified Trainer
Olive Garden Restaurant
Culver City, CA
06.2012 - 08.2016
- Supervised dining room operations, ensuring high standards of service and guest satisfaction.
- Trained and mentored new servers on menu knowledge and customer service protocols.
- Coordinated team schedules to optimize coverage during peak hours, enhancing operational efficiency.
- Managed inventory levels, collaborating with kitchen staff to minimize waste and streamline processes.
Service Manager
TGIFridays
Torrance, CA
02.2000 - 09.2009
- Led daily operations to ensure exceptional service delivery and customer satisfaction.
- Developed and implemented training programs for new staff, enhancing service skills and operational efficiency.
- Streamlined workflow processes, resulting in improved team coordination and reduced service wait times.
- Monitored performance metrics, identifying areas for improvement to elevate service standards consistently.
Head Cashier
Michael's Arts & Crafts Store
Long Beach, CA
09.1999 - 08.2001
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on register procedures and customer service standards.
- Implemented inventory management practices, reducing discrepancies in stock levels.
- Resolved customer inquiries and complaints swiftly, enhancing overall customer satisfaction.
Education
High School Diploma -
Bassett Senior High
La Puente, CA06-1985
Skills
- Quality control
- Staff training
- Staff development
- Staff scheduling
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Unit Manager
Trinity Services Group
07.2021 - 06.2026
Unit Manager
Krispy Kreme Donuts
09.2016 - 11.2020
Head Server/Certified Trainer
Olive Garden Restaurant
06.2012 - 08.2016
Service Manager
TGIFridays
02.2000 - 09.2009
Head Cashier
Michael's Arts & Crafts Store
09.1999 - 08.2001
High School Diploma -
Bassett Senior High