Kimberly Williamson
East Norriton,PA
Summary
Sales support professional skilled in optimizing sales operations to drive success. Expertise in managing support functions, streamlining workflows, and enhancing team productivity. Known for fostering collaborative environments and adaptability in dynamic settings, ensuring reliable results and continuous improvement.
Overview
17
17
years of professional experience
Work History
International Sales Support - Supervisor
Globus Medical
04.2025 - Current
- Manages a team of 6.
- Developed and maintained strong relationships with key clients to ensure long-term revenue growth.
- Served as a liaison between the sales team and other departments, facilitating smooth communication and collaboration on cross-functional projects.
- Conducted regular performance reviews for sales support staff, identifying areas for improvement and implementing appropriate action plans.
- Championed the adoption of CRM software within the sales support team, significantly improving data accuracy and accessibility for all team members.
- Attended 4 retailer and distributor product and sales training events to increase product knowledge consistently.
International Sales Support - Team Lead
Globus Medical
05.2024 - 04.2025
- Creates and maintains customer accounts via phone support and data order entry of all phone, fax and email orders
- Works with Field Sales to obtain and verify delivered orders
- Ensures accuracy by communicating with Field Sales about any question or discrepancy
- Serves as the primary contact for Field Sales, distributors, and hospitals with 100% accuracy and satisfaction in a timely manner and in accordance with company guidelines
- Processes loaner set inventory daily, and verifies accuracy with every set that ships
- Processes consignment inventory upon receiving necessary approvals, and verifies accuracy with every item and set that ships
- Coordinates movement of inventory in the field when requested and approved
- Provides reports of Field Sales and distributor consignment inventory
- Initiates RMA’s and product complaints in a timely manner
- Communicates all product concerns to Manager, Quality, Accounting, and Product Development Management as necessary
- Takes inbound sales and customer service calls
- Support International Distributors by overseeing the order process from receipt to fulfillment
- Create and edit International shipping documents to meet the requirements of each customer and customs departments with accuracy
- Work closely with internal departments to resolve problems to ensure quick and accurate shipments
International Sales Support Coordinator
Globus Medical
11.2019 - 05.2024
- Creates and maintains customer accounts via phone support and data order entry of all phone, fax and email orders
- Works with Field Sales to obtain and verify delivered orders
- Ensures accuracy by communicating with Field Sales about any question or discrepancy
- Serves as the primary contact for Field Sales, distributors, and hospitals with 100% accuracy and satisfaction in a timely manner and in accordance with company guidelines
- Processes loaner set inventory daily, and verifies accuracy with every set that ships
- Processes consignment inventory upon receiving necessary approvals, and verifies accuracy with every item and set that ships
- Coordinates movement of inventory in the field when requested and approved
- Provides reports of Field Sales and distributor consignment inventory
- Initiates RMA’s and product complaints in a timely manner
- Communicates all product concerns to Manager, Quality, Accounting, and Product Development Management as necessary
- Takes inbound sales and customer service calls
- Support International Distributors by overseeing the order process from receipt to fulfillment
- Create and edit International shipping documents to meet the requirements of each customer and customs departments with accuracy
- Work closely with internal departments to resolve problems to ensure quick and accurate shipments
Customer Service Representative II
Iron Mountain, Inc.
11.2015 - 10.2019
- Responsible for retaining Iron Mountain's customer base records management and shred services by proactively providing direct interaction, support and financial analysis to million-dollar customers, both current and prospective
- Collaborate with Customer Development Executives/ Business Development Executives to maintain business to business relationships with clients
- Manage and process customer invoices and billing discrepancies via Oracle, BillTrust and Excel
- Run financial reports via Oracle and SafeKeeper Plus to track trends, billing invoices and open A/R
- Process customer spend reports through the Business Intelligence System and deliver resolutions to customers in accordance with their service level agreements as well as performance metrics
- Customer interface is primarily conducted using live chat technology; Performs proactive calls to accounts to review service performance and to develop service resolution plans and potential opportunities
- Build internal/external relationships with customers through exceptional analysis and problem-solving, as well as consistent follow-through
- Educate customers on all Iron Mountain products and services across all service lines
- CDE Support for CBS, Viacom, BET, Paramount Records Management, and other entertainment accounts.
- CDE Support for Intel Records and Data Management Accounts
- Assists with the collection of over 360k of Open AR
- Executive Validations Manager for the Intel Payment Portal; Manages the PO and Invoice process using the portal system
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Account Coordinator
Emcor Company
09.2009 - 11.2015
- Provide e-mail and telephonic support for customers, including payment support and resolution of service issues.
- Hire Contractors, provide work orders and track contractor performance.
- Schedule routine services; confirm that services were rendered in a satisfactory manner.
- Coordinate all field manager visitations.
- Resolve escalations and ensure that future services are provided.
- Measuring possible new business sites using Pictometry web application.
- Receives and responds to On-Call inquiries for various USM accounts
- Completed bi-weekly payroll for 10 employees.
- Coordinated meetings, calls, and demos for a 15-person account management team.
Education
Bachelor of Science - International Business Management
Southern New Hampshire University
Hooksett, NH05-2028
A.A.S. - Business Administration
Knoxville College
Knoxville, TNSkills
- Salesforce proficiency
- Sales strategy development
- CRM software
- Technical troubleshooting
- Cross-functional communication
- Supplier relations
- Data analytics
- Account management
- Complaint investigation
- Salesforce CRM
- Problem-solving abilities
- Time management
- Excellent communication
- Staffing and scheduling
- Operations management
- Crisis management
Languages
Arabic
Limited Working
Timeline
International Sales Support - Supervisor
Globus Medical
04.2025 - Current
International Sales Support - Team Lead
Globus Medical
05.2024 - 04.2025
International Sales Support Coordinator
Globus Medical
11.2019 - 05.2024
Customer Service Representative II
Iron Mountain, Inc.
11.2015 - 10.2019
Account Coordinator
Emcor Company
09.2009 - 11.2015
Bachelor of Science - International Business Management
Southern New Hampshire University
A.A.S. - Business Administration
Knoxville College