Kimberly Wollenhaupt
Belleville,IL
Summary
Focused Doctor of Pharmacy with 15+ years of experience in delivering accurate review, processing and dispensing of medications for orders ranging in complexity. Offering specialized knowledge in retail and community. Committed to patient wellness and collaborating with team members to expedite urgent requests while maintaining focus on safety and confidentiality. Proficient communicator with all levels of staff, clients, management and healthcare administrators.
Overview
17
17
years of professional experience
Work History
Pharmacist
Walgreens
01.2025 - Current
- Supervised daily pharmacy operations to ensure compliance with regulations and quality standards.
- Mentored junior pharmacists and pharmacy technicians to enhance team performance and knowledge.
- Collaborated with healthcare providers to optimize patient care through effective medication therapy management.
- Analyzed prescription data to identify trends and improve service delivery efficiency in the pharmacy department.
- Enhanced patient counseling practices, ensuring clear communication regarding medication usage and side effects.
Staff Pharmacist-in-Charge
Walgreens Pharmacy
07.2008 - 01.2025
- Demonstrate leadership abilities by training new employees, time and task allocation
- Acquire customer service skills by interacting with patients, co-workers, nurses and doctors
- Demonstrate quality control while entering, reviewing, filling and verifying prescriptions
- Administer vaccinations (influenza, shingles, pneumovax, Dtap etc)
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Promoted health education programs within the community through public speaking engagements at local schools or businesses.
- Assisted in resolving conflicts between staff members in a professional manner.
- Conducted quarterly reviews of employees' performance against established goals.
- Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Managed inventory control systems, optimizing stock levels and minimizing waste.
- Oversaw daily pharmacy operations, ensuring compliance with regulations and company policies.
- Led a team of pharmacists and technicians, providing guidance and fostering professional development.
- Streamlined workflow processes, increasing efficiency in prescription filling and customer service.
- Implemented quality assurance protocols to enhance medication safety and patient outcomes.
- Developed training programs for new staff, enhancing knowledge of medication management practices.
- Developed strong relationships with patients, providing personalized counseling on medications and lifestyle modifications.
- Increased customer satisfaction by addressing concerns promptly and effectively resolving issues.
- Analyzed pharmacy performance metrics, identifying areas for improvement and strategic growth initiatives.
Education
B.S Pharmaceutical Science; Pharm D. -
North Dakota State University
Fargo, NDAssociate of Arts and Science Degree -
Northland Community and Technical College
Thief River Falls, MNSkills
- Training Staff
- Employee Management
- Performance Metrics
- Workflow Optimization
- Medication Inventory Processes
- Vaccination Administration
- Overseeing Pharmacy Operations
- Staff Supervision
Timeline
Pharmacist
Walgreens
01.2025 - Current
Staff Pharmacist-in-Charge
Walgreens Pharmacy
07.2008 - 01.2025
Associate of Arts and Science Degree -
Northland Community and Technical College
B.S Pharmaceutical Science; Pharm D. -
North Dakota State University
Accreditations And Licenses
- Registered Pharmacist
- First Aid Certified
- Adult, Child and Infant CPR Certified
- Certified to give Immunizations
References
Available upon request