KIMBERLY WOODARD-VP
APACHE JUNCTION,AZ
Summary
Results-driven professional with Six Sigma certification and proficiency in Waterfall and Agile methodologies, enhancing operational efficiency. Award-winning sales manager with accolades from the Insurance Association of Iowa, demonstrating exceptional sales performance. Committed to advancing diversity and inclusion as Co-Chair, fostering a supportive environment for women in technology. Experienced in leadership roles, including VP dedicated to veteran assistance programs, achieving significant community impact.
Overview
14
14
years of professional experience
Work History
Technology Liaison
Wells Fargo
2009.07 - 2023.04
- Provided third party technical support, resolving issues quickly and effectively while maintaining risk.
- Contributed significantly towards process improvements by automating manual tasks using innovative technological solutions.
- Improved system efficiency by conducting thorough evaluations of existing technologies in third party and recommending necessary upgrades.
- Proactively identified potential technology-related risks proposing mitigation strategies ensuring the organization''s overall security.
Administrative Assistant 4
Wells Fargo
2015.01 - 2019.08
- Implemented multiple initiatives to meet deadlines and enforce policy compliance.
- Fostered teamwork in complex, high-pressure environments while supporting business operations.
- Created VDI Live Client profiles and provided assistance to software engineers and QA staff.
- Managed shared groups by approving requests and evaluating end-user requirements.
- Developed and strong partnerships across all business lines, including managing third-party vendor relationships.
- Create and submit high dollar orders for technology equipment. Ensure equipment arrived at locations.
- Ensured risk management for Agile/Scrum teams while diagnosing database issues effectively.
- Performed system impact analysis for agile teams, offering feedback to executive leadership.
Administrative Assistant 3
Wells Fargo
2012.02 - 2015.02
- Reviewed SLR findings and provided management with actionable feedback.
- Led initiatives focusing on Mortgage, Banking Risk, and Compliance.
- Managed staff oversight using Concur, HR Tools, GL31, Q12, and Recognition for Managers.
- Monitored Underwriting reports to identify risk opportunities and improve departmental performance.
- Assisted Underwriters on complex loan files, conducted audits, and mentored on financials.
- Maintained Quality and Compliance Reviews while assisting Loan Officers and investigating loan packages.
- Collaborated with third-party vendors on events and meetings, managing budget and expense allocations.
- Oversaw Business Continuity Planning and program implementation, enhancing team collaboration and pipeline management.
Loan Servicing Associate
Wells Fargo
2011.01 - 2013.02
- Processed loans in pipeline for refinance and purchase transactions.
- Collaborated with customers to gather essential information for refinancing or purchasing.
- Maintained designated pipeline in compliance with SLA while managing associated risks.
- Researched loan workout options when necessary.
- Managed large pipeline by analyzing and validating data for FHA and VA loans.
Wealth High Value Rep
Wells Fargo
2009.03 - 2011.01
- Assessed customer needs to recommend financial solutions for Wachovia and Consumer Lending accounts.
- Reviewed accounts to identify opportunities for new Business Banking products.
- Handled SCRA phone line while providing loan servicing support to military personnel.
- Managed pipeline of customer complaints, addressing escalated issues efficiently.
- Coached and mentored peers to enhance team performance and service quality.
- Conducted quality assurance on calls to ensure compliance and service excellence.
- Collected on past due accounts, implementing strategies to minimize losses.
- Facilitated smooth merger of accounts, ensuring continuity in service delivery.
Education
Paralegal Studies
National Paralegal College
Des Moines, IAComputer Science
Des Moines Area Community College
Ankeny, IABusiness Management
Upper Iowa University
Fayette, IASkills
- Business analysis expertise
- Network administration proficiency
- Software development skills
- Content management systems experience
- Search engine optimization techniques
- Software documentation practices
- Information security measures
- Team collaboration abilities
- Customer service excellence
- Problem-solving capabilities
- Time management strategies
- Attention to detail focus
- Microsoft Windows and Office applications
- Multitasking proficiency
- Reliability in tasks
- Effective communication skills
- Organizational capabilities
- Active listening techniques
- Adaptability in changing environments
- Decision-making processes
- Remote support solutions
- Relationship building techniques
- Help desk assistance skills
- Technical troubleshooting expertise
- Network troubleshooting abilities
- Software installation knowledge
- Task prioritization methods
- Analytical thinking skills
- Agile methodology application
- Application support knowledge
- Continuous improvement focus
- Project management experience
Timeline
Administrative Assistant 4
Wells Fargo
2015.01 - 2019.08
Administrative Assistant 3
Wells Fargo
2012.02 - 2015.02
Loan Servicing Associate
Wells Fargo
2011.01 - 2013.02
Technology Liaison
Wells Fargo
2009.07 - 2023.04
Wealth High Value Rep
Wells Fargo
2009.03 - 2011.01
Paralegal Studies
National Paralegal College
Computer Science
Des Moines Area Community College
Business Management
Upper Iowa University