Kimberly Wright
Augusta,GA
Summary
Dynamic and results-oriented professional with a proven track record at H&M Retail, where I excelled in customer service and teamwork. Leveraged problem-solving skills and product knowledge to significantly enhance the shopping experience, achieving consistent monthly sales targets. Proficient in various software programs, demonstrating a strong blend of technical and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
H&M Retail
03.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
Intern
Nexus Connect
07.2018 - 03.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
High School Diploma -
Burke County High
Waynesboro, GA05-2012
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Product knowledge
- Product recommendations
Languages
English
Spanish
Limited Working
Timeline
Retail Sales Associate
H&M Retail
03.2022 - Current
Intern
Nexus Connect
07.2018 - 03.2022
High School Diploma -
Burke County High
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