Kimberly Yezuita
Saint Petersburg,PA
Summary
Experienced property manager and front desk agent skilled in communication, organization, and problem-solving. Successfully managed daily operations and resolved tenant issues, enhancing overall tenant satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Sky Beach Resort
Saint Petersburg, FL
07.2025 - Current
- Greeted guests and checked them in efficiently.
- Answered phone calls and addressed guest inquiries promptly.
- Managed reservations using the hotel management system.
- Handled guest complaints with empathy and professionalism.
- Assisted in maintaining a clean and organized front desk area.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
Property Manager
TDW Financial, Inc.
Havertown, Pennsylvania
10.2014 - 04.2025
- Managed daily operations of residential properties to ensure tenant satisfaction.
- Coordinated maintenance requests and scheduled repairs for timely resolution.
- Conducted property inspections to maintain compliance with safety regulations.
- Assisted in preparing lease agreements and ensuring proper documentation.
- Implemented tenant communication strategies to enhance community engagement.
- Maintained financial records and tracked property expenses accurately.
- Facilitated tenant move-ins and move-outs while ensuring smooth transitions.
- Collected monthly assessments, rental fees, deposits and payments.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Handled resident complaints and expedited maintenance requests.
Education
High School Diploma -
Interboro School District
Prospect Park, PA06-1991
Skills
- Guest relations
- Reservation management
- Complaint resolution
- Front desk operations
- Hospitality software
- Customer relationship management
Timeline
Front Desk Agent
Sky Beach Resort
07.2025 - Current
Property Manager
TDW Financial, Inc.
10.2014 - 04.2025
High School Diploma -
Interboro School District