Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIMBERLY YOUNG

JACKSONVILLE,Florida

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.


Customer Service Representative, Solving Issues with the with customers who wanted Cable, Internet, or Phone Services. Data entry , Some Scanning, Faxing

Patient Care Services, For front and back office work

Overview

4
4
years of professional experience

Work History

Security Officer

Giddens Security Corporation
Jacksonville, FL
03.2020 - 01.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Patrolled and monitored premises in company vehicle
  • Checked and verified photo identification prior to granting facility access.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Reported suspicious activities and persons to law enforcement
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building

Delivery Driver/Loader and Unloader

FedEx Roadrunner Ground
Jacksonville, FL
10.2018 - 03.2019
  • Operated equipment while observing standard safety procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Completed on-time deliveries by choosing best and most efficient routes
  • Maintained upbeat, positive attitude in busy, customer-focused environment
  • Loaded truck and properly secured items to prevent damage for deliveries

Convergys

Comcast
08.2016 - 07.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Handled 50 or more calls per day to address customer inquiries and concerns
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Participated in team-building activities to enhance working relationships
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Increased customer satisfaction by resolving issues
  • Handled 50 or more calls per day to address customer inquiries and concerns
  • Collaborated with team members to achieve target results
  • Created plans and communicated deadlines to complete projects on time
  • Maintained energy and enthusiasm in fast-paced environment
  • Proved successful working within tight deadlines and fast-paced atmosphere

Education

Patient Care Technician - Patient Care

Florida Career College - Jacksonville
6600 Youngerman Circle Jacksonville 32244
04.2017

High School Diploma -

Orange Park High School
Orange Park, FL
05.2016

Skills

  • Microsoft Outlook
  • Data Entry
  • Conflict Resolution Techniques
  • Shift Work
  • File and Records Management
  • Interior and Exterior Patrol
  • Conflict De-Escalation

Timeline

Security Officer

Giddens Security Corporation
03.2020 - 01.2023

Delivery Driver/Loader and Unloader

FedEx Roadrunner Ground
10.2018 - 03.2019

Convergys

Comcast
08.2016 - 07.2017

Patient Care Technician - Patient Care

Florida Career College - Jacksonville

High School Diploma -

Orange Park High School

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KIMBERLY YOUNG