Kimberly Young
Palm Beach Gardens,FL
Summary
Dynamic Business Specialist with a proven track record at Document Storage Systems, Inc., excelling in client relations and project management. Successfully led cross-functional teams to enhance client engagement initiatives, driving process improvements that boosted efficiency. Adept at fostering vendor collaboration and maintaining high customer satisfaction through effective communication and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Business Specialist
Document Storage Systems, Inc
Juno Beach, FL
05.2001 - 06.2025
- Analyzed customer needs to recommend suitable equipment needs
- Facilitated communication between clients and internal teams to ensure project alignment.
- Coordinated inventory management processes to optimize system implementation.
- Support for multiple departments
- Assisted in the creation of strategic plans for improving client engagement initiatives.
- Implemented quality control measures to enhance service delivery consistency.
- Resolved client inquiries and issues, maintaining high satisfaction levels through effective communication.
- Consistently built long-term relationships with existing and new customers.
- Managed vendor relationships effectively through regular communication updates and performance evaluations, ensuring high-quality products and services were provided at competitive prices.
- Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
- Identified opportunities for process improvement, implementing changes that led to increased efficiency and productivity across all departments.
Operations Coordinator
AMR Ambulance
Lake Worth, FL
10.1998 - 01.1999
- Support EMTs and Paramedics with daily paperwork, ambulance assignment and supplies.
- Supply acquisition including ALS and BLS ambulance supplies, AED testing, and oxygen.
- Support Operation Chiefs in case of operational emergencies.
ER Unit Secretary/Patient Care Coordinator
JFK Hospital
Atlantis, FL
06.1996 - 10.1998
- Coordinated communication between healthcare providers, patients, and families to facilitate care continuity.
- Entry of physician orders
- Utilized electronic health record systems to update patient information and track treatment progress.
- Assisted with patient registration and intake
- Assisted doctors and nurses with patient care as needed
Pharmacy Technician
Eckerd Pharmacy
Lake Worth, FL/West Palm Beach, FL
01.1993 - 10.1998
- Processed and filled prescription orders accurately to ensure timely patient service.
- Assisted pharmacists in inventory management and medication restocking procedures.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained compliance with pharmacy regulations and safety standards during daily operations.
Education
ITIL - Technology Management
Cybrary
Early Elementary Education - Education
Palm Beach Community College
Palm Beach Gardens, FL05.2004
Skills
- Client relations
- Operations management
- Client engagement
- Cross-functional team coordination
- Project management experience
- Corporate communications
- Researching
- Planning and execution
- Customer service management
- Continuous improvement
- Vendor collaboration
- Stakeholder relations
- Report preparation
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Self motivation
- Interpersonal skills
- Customer relationship management
- Professionalism
- Time management abilities
- Inventory management
- Written communication
Additional Information
24 years with professional company.
Prior employment with AMR Ambulance
Prior employment with JFK Medical center as unit secretary
Timeline
Business Specialist
Document Storage Systems, Inc
05.2001 - 06.2025
Operations Coordinator
AMR Ambulance
10.1998 - 01.1999
ER Unit Secretary/Patient Care Coordinator
JFK Hospital
06.1996 - 10.1998
Pharmacy Technician
Eckerd Pharmacy
01.1993 - 10.1998
ITIL - Technology Management
Cybrary
Early Elementary Education - Education
Palm Beach Community College