KIMBERLY ZAMORA
Dallas
Summary
Accomplished and certified Pharmacy Technician with over 2 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
Chewy.com
03.2021 - Current
- Proactively identify and resolve customer issues to ensure high customer satisfaction and retention rates.
- Resolve customer complaints and issues in a timely and satisfactory manner, ensuring customer retention and satisfaction.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
Teacher
KIPP Texas
08.2016 - Current
- 2nd grade reading teacher- construct lesson plans, teach literacy through reading, writing and speaking.
- Implement personalized learning strategies to meet the diverse needs of students in the classroom.
- Implement differentiated instruction techniques to meet the needs of diverse learners and ensure academic growth.
Teacher
La Academia De Estrellas
09.2020 - 02.2021
- Develop and implement creative and engaging teaching methods to enhance student learning and comprehension.
- Develop and implement differentiated instructional strategies to meet the needs of diverse learners in Pre-K4 Math and 2nd grade reading.
- Create and maintain a positive and inclusive learning environment to foster student engagement and promote a sense of belonging.
Toddler Teacher
Bright Horizons
01.2015 - 01.2016
- Responsible for providing a high-quality learning experience, which promotes a developmental Montessori approach to the social, emotional, physical and cognitive growth of toddlers.
- Collaborate with parents and families to support the growth and development of toddlers.
- Implement individualized lesson plans for each toddler based on their developmental needs and interests.
Short Sales Specialist
Chase Bank
01.2015 - 01.2015
- Reviewed accounts to evaluate options for Mortgage retentions, term revision or liquidation to mitigate loss for the company.
- Possibly modify the terms of the loan, communicate changes of terms to members and investors and close transactions in a timely manner.
- Negotiate with borrowers to find mutually beneficial solutions to mortgage delinquencies and avoid foreclosure.
- Collaborate with internal departments to ensure efficient and timely processing of short sale transactions.
Loss Mitigation Specialist
CitiMortgage
01.2009 - 01.2015
- Worked closely with assigned foreclosure accounts and customers to effectively resolve their mortgage payment delinquency by providing workout options such as repayment plan, modification and Deed in Lieu during their time of hardship.
- Required critical thinking, problem solving and an ability to think outside of the box with a high degree of empathy and compassion.
Education
Bachelor of Arts - Psychology
University of Texas of the Permian Basin
Odessa, TX01.2017
Associates of Arts - Early Childhood Education
Mountain View College
Dallas, TX01.2006
Skills
- Adobe
- Photoshop
- Premiere
- Data Analysis
- Psychology
- Decision-Making
- Customer Satisfaction
- FDA and HIPAA compliance
- Problem Resolution
- Claims processing
- Drug utilization review
- Pharmacy operations
- HIPAA compliance
Timeline
Pharmacy Technician
Chewy.com
03.2021 - Current
Teacher
La Academia De Estrellas
09.2020 - 02.2021
Teacher
KIPP Texas
08.2016 - Current
Toddler Teacher
Bright Horizons
01.2015 - 01.2016
Short Sales Specialist
Chase Bank
01.2015 - 01.2015
Loss Mitigation Specialist
CitiMortgage
01.2009 - 01.2015
Associates of Arts - Early Childhood Education
Mountain View College
Bachelor of Arts - Psychology
University of Texas of the Permian Basin
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