Amra Ribic
Cumming,GA
Summary
Adept and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Certified Pharmacy Technician
Publix Pharmacy
03.2022 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Client Care Coordinator
Comfort Keepers
03.2021 - 02.2022
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Implemented tailored communication strategies for each client, ensuring clear understanding of services and expectations.
- Trained staff on operating procedures and company services.
Patient Care Coordinator
Northeast Georgia Medical Center
03.2019 - 03.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Certified Pharmacy Technician
Lakeside Pharmacy
08.2016 - 03.2019
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Contributed to increased efficiency in the pharmacy by maintaining up-to-date knowledge of state regulations and industry best practices.
Education
Associate of Applied Science - Accounting
Lanier Technical College
Oakwood, GA07.2024
Skills
- Problem-solving skills
- Organizational Skills
- Scheduling
- Payroll Adjustments
- Work Planning and Prioritization
- MS Office
- Quickbooks
- Adobe
- Teamwork and Collaboration
Languages
Bosnian
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Russian
Limited Working
Timeline
Certified Pharmacy Technician
Publix Pharmacy
03.2022 - Current
Client Care Coordinator
Comfort Keepers
03.2021 - 02.2022
Patient Care Coordinator
Northeast Georgia Medical Center
03.2019 - 03.2021
Certified Pharmacy Technician
Lakeside Pharmacy
08.2016 - 03.2019
Associate of Applied Science - Accounting
Lanier Technical College