Kimberly ZayZay
Minneapolis,MN
Summary
Dynamic Account Manager with a proven track record at Delta, excelling in customer relationship management and contract negotiation. Adept at cultivating client relationships and driving revenue growth through strategic problem-solving and data analysis. Recognized for enhancing team collaboration and delivering exceptional service, ensuring client satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Account Manager
Delta
Minneapolis, MN
11.2023 - Current
- Conducted market research to identify potential customers.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Managed multiple accounts simultaneously while meeting deadlines.
- Solicited feedback from customers on their experience with products or services.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Utilized problem-solving skills when dealing with difficult customers.
- Developed strategies to increase revenue from existing accounts.
Sales Executive
AllOver Media
Minneapolis, MN
10.2022 - 10.2023
- Negotiated contracts with clients on behalf of the company.
- Cultivated relationships with existing customers to encourage repeat business.
- Profiled members to uncover opportunities for additional business.
- Completed transactions for membership renewals and extensions.
- Presented and explained services and products to meet members' needs.
- Handled calls for new sign-ups, service cancellations, and cross-selling opportunities.
- Supported sales team members to drive growth and development.
Youth Entrepreneurship Program Coordinator
Brooklyn Park City Hall
Brooklyn Park, MN
01.2022 - 12.2022
- Developed individualized plans to help youth develop toward expected social, developmental, and educational goals.
- Researched and analyzed community needs to determine program directions and goals.
- Developed and implemented program activities according to established goals and objectives.
- Evaluated performance data against established objectives to measure success of programs.
- Coordinated professional development workshops for staff to enhance program delivery.
Record Associate
Hinshaw Law Firm
Minneapolis, MN
09.2020 - 12.2021
- Cultivated relationships with peers and upper management to enhance team success.
- Reviewed documents and recordings to gather information for timely responses.
- Responded to customer queries and resolved basic concerns via phone communication.
- Retrieved archived materials per established protocols in response to requests.
- Executed special projects related to records management as assigned.
- Entered client information into database systems to maintain accurate records.
Intern
Cities United/BrookLink
Brooklyn Park, MN
06.2016 - 08.2019
- Community Service.
- Attending community engagement gatherings at the City Hall.
- Worked well in team environment as well as independently.
- Provided assistance to others to complete tasks on time.
- Assisted department staff by answering phone calls and responding to emails.
- Analyzed and prioritized multiple responsibilities.
- Participated in various extracurricular activities to build skills set.
Education
High School Diploma -
Park Center Senior High
Minneapolis, MN06.2019
Some College (No Degree) -
Anoka-Ramsey Community College
Minneapolis, MNSkills
- Customer relationship management
- Contract negotiation
- Client onboarding
- Data analysis
- Team collaboration
- Conflict resolution
Timeline
Account Manager
Delta
11.2023 - Current
Sales Executive
AllOver Media
10.2022 - 10.2023
Youth Entrepreneurship Program Coordinator
Brooklyn Park City Hall
01.2022 - 12.2022
Record Associate
Hinshaw Law Firm
09.2020 - 12.2021
Intern
Cities United/BrookLink
06.2016 - 08.2019
High School Diploma -
Park Center Senior High
Some College (No Degree) -
Anoka-Ramsey Community College